Remote IT Service Desk Specialist

Altron; eMalahleni; Hybrid; ZAR 210,000 - 320,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Altron is seeking a Service Desk Remote Support Agent in Witbank, Mpumalanga. The role focuses on End User Compute support, AD administration, and remote printer support for clients across sub-Saharan Africa. You will manage SLA-driven tickets, escalate where needed, and maintain high customer satisfaction while following Altron policies.

The position is permanent, hybrid, and requires 3–5 years of technical support experience with MS OS and Office 365.

Qualifications

• CompTIA A+ and CompTIA N+ certifications are required.
• Microsoft Office 365 Fundamentals or MCITP knowledge is required.
• Strong Windows 10/11 operating system fundamentals.
• 3–5 years of technical support experience with MS OS, MS Office or Office 365.

Responsibilities

• Meet monthly contracted SLA targets and ensure calls are logged, escalated, serviced, and resolved within SLA.
• Log calls retrospectively when no ticket was created, and ensure updates are posted daily until closure.
• Maintain a minimum 98% customer satisfaction rating monthly and take remedial action if SLA is not met.
• Provide basic Active Directory user and computer account administration and remote printer support.
• Deliver end-user compute support remotely or telephonically and keep users informed during escalations.
• Adhere to Altron processes, policies, and compliance requirements.

Education

CompTIA A+

CompTIA N+

MCITP or Office 365 Fundamentals

Windows OS Fundamentals (Windows 10/11)

3–5 years Technical Support

Job description

Altron is seeking a Service Desk Remote Support Agent in Witbank, Mpumalanga. The role focuses on End User Compute support, AD administration, and remote printer support for clients across sub-Saharan Africa. You will manage SLA-driven tickets, escalate where needed, and maintain high customer satisfaction while following Altron policies.

The position is permanent, hybrid, and requires 3–5 years of technical support experience with MS OS and Office 365.