Senior Remote Tier-2/3 Tech Support Engineer

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Salary incentives

Fully remote

Health insurance

Home office allowance

Tech culture

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer to provide advanced technical assistance to users globally, supporting their operations from a remote-first perspective. You will diagnose complex issues, document solutions, and contribute to the knowledge base, collaborating with engineering and product teams to improve support efficiency.

The role emphasizes strong problem-solving, excellent communication in a virtual environment, and delivering high customer

Qualifications

• 4+ years in a technical support engineering role with remote focus.
• Strong troubleshooting across Windows, Linux and macOS.
• Familiarity with networking and enterprise applications.
• Scripting skills in Python or Bash are a plus.
• Excellent written and verbal communication for remote work.

Responsibilities

• Provide Tier 2/3 remote technical support for software and hardware issues.
• Analyze, troubleshoot, and resolve complex customer problems.
• Document solutions and create knowledge base articles.
• Collaborate with engineering and product teams to fix defects.
• Maintain clear communication with customers throughout the process.

Skills

Remote support

Technical troubleshooting

Windows

Linux

macOS

Networking

Python

Bash

Communication

Job description

Placements24 is seeking an experienced Remote Technical Support Engineer to provide advanced technical assistance to users globally, supporting their operations from a remote-first perspective. You will diagnose complex issues, document solutions, and contribute to the knowledge base, collaborating with engineering and product teams to improve support efficiency.

The role emphasizes strong problem-solving, excellent communication in a virtual environment, and delivering high customer