Remote Intake & Referral Coordinator

ReWorks Solutions; South Africa; Remote; ZAR 488,917 - 733,376; Full time

Job summary

ReWorks Solutions is looking for an Intake Referral Coordinator to handle client referrals and ensure efficient communication with families and clinical teams. This remote position requires strong organizational skills, attention to detail, and the ability to work independently.

Key responsibilities include managing and verifying referrals, maintaining records, and coordinating with teams for new client onboarding. Previous experience in healthcare administration is preferred, along with proficiency in CRM software.

Qualifications

• Previous experience in referral coordination, intake management, or healthcare administration preferred.
• Ability to work independently in a remote environment.
• Experience in behavioral health or ABA services is an advantage.

Responsibilities

• Manage incoming referrals and verify client information.
• Be the point of contact for referral sources and maintain professional relationships.
• Communicate with families about referral status and intake steps.
• Maintain accurate records of referral activity.
• Coordinate scheduling and onboarding of new clients.
• Identify opportunities to streamline processes.
• Provide reports on referral trends and intake metrics.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking

Detail-oriented

Independent work

Tools

CRM software

Administrative software

Job description

Job Title: Intake Referral Coordinator

Company: ReWorks Solutions
Location: Remote (South Africa - US Hours)
Employment Type: Full-Time
Working Hours: Monday to Friday, 9 AM – 5 PM EST

Role Overview:

The Intake Referral Coordinator will be responsible for managing and coordinating client referrals efficiently, ensuring timely communication with families, referral sources, and clinical teams. This role is pivotal in supporting the smooth intake process and facilitating access to services.

Key Responsibilities:

• Manage incoming referrals, collecting and verifying all necessary client information to initiate intake processes.
• Serve as the point of contact for referral sources, maintaining positive and professional relationships.
• Communicate effectively with families regarding referral status, intake steps, and required documentation.
• Maintain accurate records of referral activity and client intake status within company databases and CRM systems.
• Coordinate with clinical and administrative teams to ensure timely scheduling and onboarding of new clients.
• Identify opportunities to streamline referral and intake processes for improved efficiency.
• Provide regular reports on referral trends and intake metrics to management.

• Previous experience in referral coordination, intake management, or healthcare administration preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with CRM and administrative software.
• Ability to work independently in a remote environment.
• Attention to detail and commitment to maintaining confidentiality.
• Experience in behavioral health or ABA services is an advantage.

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer:ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.