Case Manager

ReWorks Solutions; South Africa; Remote; ZAR 120,000 - 170,000; Full time

Job summary

ReWorks Solutions is seeking a proactive Case Manager to oversee client journeys from intake through service delivery. You will balance client communication with clinical teams, manage documentation, and coordinate authorisations and scheduling to ensure timely services.

The role requires hands-on organisation, problem solving, and strong follow-up to keep cases moving in a fast-paced environment. Remote work is available with US-hours alignment.

Qualifications

• Experience as Case Manager or intake coordinator in healthcare or behavioural health.
• Experience managing multiple cases or caseloads.
• Experience coordinating new client intake and onboarding.

Responsibilities

• Manage an assigned caseload and oversee administrative coordination of each client journey.
• Act as main contact between clients, families, clinical teams, admin teams, and insurance providers.
• Monitor case progress and ensure all required actions are completed.
• Maintain accurate and detailed case records in systems and documents.
• Coordinate end-to-end intake process for new clients and onboarding.

Skills

Case management

Intake coordination

Insurance authorisation

CRM experience

Communication

Tools

CentralReach

Zoho CRM

Job description

Job Title:Case Manager

Location:South Africa

Job Type:Full-Time, Remote

Working Hours:US Hours (9am-5pm EST)

Salary:South African Rand (ZAR)

We are seeking a proactive, highly organised, and resourceful Case Manager to join our team. This is a hands-on and detail-oriented role that combines case management, client intake, insurance authorisations, utilisation management, and ongoing case coordination.

We are looking for a natural go-getter someone who takes ownership, follows through, and actively looks for solutions. If they do not know how to do something, they should make an effort to investigate, problem-solve, and figure it out rather than waiting for constant direction.

• Manage an assigned caseload and oversee the administrative coordination of each client's journey.
• Act as a key point of contact between clients, families, clinical teams, administrative teams, and insurance providers.
• Monitor the progress and status of each case and ensure all required actions are completed.
• Maintain accurate and detailed case records, including client communications, documentation, authorisations, and outstanding tasks.
• Proactively identify issues, delays, or barriers that may impact a client's ability to begin or continue receiving services.
• Take ownership of outstanding matters and follow them through to resolution.
• Coordinate with internal teams to ensure client information is accurate and all relevant parties have the information required to support the case.
• Escalate complex issues or concerns to the appropriate manager or clinical team when necessary.
• Ensure smooth coordination between intake, authorisation, scheduling, and service delivery.
• Manage and coordinate the end-to-end intake process for new clients.
• Serve as a primary point of contact for prospective clients and families during the intake and onboarding process.
• Respond to new client enquiries and follow up promptly with prospective families.
• Guide families through the intake process and clearly explain the required next steps.
• Collect, review, and organise all required intake documentation.
• Ensure intake forms, insurance information, referrals, assessments, and other required documentation are complete and accurate.
• Follow up consistently with families regarding missing information or outstanding documents.
• Coordinate insurance verification and confirm that the necessary information is available before services begin.
• Track each prospective client through the intake pipeline and ensure cases continue progressing.
• Maintain regular follow-up with families to prevent leads or prospective clients from becoming unresponsive or falling through the process.
• Identify delays or barriers during intake and proactively work to resolve them.
• Coordinate internally with relevant teams to ensure a smooth transition from initial enquiry through intake and into service delivery.
• Ensure all client information is accurately entered and maintained in CentralReach and Zoho CRM.
• Maintain clear notes and records of all client interactions and follow-up activity.

• Previous experience as a Case Manager, Intake Coordinator, Intake Specialist, or in a similar healthcare or behavioural health role.
• Experience managing multiple cases or a caseload.
• Experience coordinating new client intake and onboarding.
• Experience with insurance verification, authorisations, and reauthorisations.
• Experience tracking authorised hours and service utilisation.
• Experience using CentralReach is strongly preferred.
• Experience using a CRM system, ideally Zoho CRM.
• Excellent organisational and time-management skills.
• Strong attention to detail and ability to manage large volumes of information accurately.
• Excellent written and verbal communication skills.
• Strong follow-up and relationship-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a fast-paced environment.