Remote Intake Coordinator for ABA Services

ReWorks Solutions; South Africa; Remote; ZAR 180,000 - 260,000; Full time

Job summary

ReWorks Solutions is seeking an Intake Coordinator to support a US-based ABA provider. This fully remote role requires handling initial family contacts, gathering intake information, and guiding families through the process with empathy and professionalism.

Evening and weekend coverage is included, with strong emphasis on clear communication for American clients and meticulous record-keeping. Join a compassionate team dedicated to supporting families during challenging times.

Qualifications

• Has strong customer-facing, client service or intake experience.
• Communicates clearly and confidently in English.
• Has a clear, neutral accent and is comfortable speaking with American clients.
• Is compassionate, patient and emotionally mature.
• Organised, reliable with follow-ups.

Responsibilities

• Respond promptly to new enquiries received.
• Speak with parents seeking ABA services for their children.
• Provide a compassionate, patient and reassuring first point of contact.
• Gather and accurately record relevant intake information.
• Explain the intake process clearly and professionally.
• Follow up consistently with prospective families.
• Help move suitable enquiries through the intake process.
• Maintain accurate records and update the relevant systems.
• Balance responsiveness and progress with sensitivity to each family’s circumstances.

Skills

Customer service

English fluency

Empathy

Organization

Follow-ups

Job description

ReWorks Solutions is seeking an Intake Coordinator to support a US-based ABA provider. This fully remote role requires handling initial family contacts, gathering intake information, and guiding families through the process with empathy and professionalism.

Evening and weekend coverage is included, with strong emphasis on clear communication for American clients and meticulous record-keeping. Join a compassionate team dedicated to supporting families during challenging times.