Intake Coordinator

ReWorks Solutions; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Job summary

ReWorks Solutions is seeking an Intake Coordinator to support a US-based ABA provider. This fully remote role requires handling initial family contacts, gathering intake information, and guiding families through the process with empathy and professionalism.

Evening and weekend coverage is included, with strong emphasis on clear communication for American clients and meticulous record-keeping. Join a compassionate team dedicated to supporting families during challenging times.

Qualifications

• Has strong customer-facing, client service or intake experience.
• Communicates clearly and confidently in English.
• Has a clear, neutral accent and is comfortable speaking with American clients.
• Is compassionate, patient and emotionally mature.
• Organised, reliable with follow-ups.

Responsibilities

• Respond promptly to new enquiries received.
• Speak with parents seeking ABA services for their children.
• Provide a compassionate, patient and reassuring first point of contact.
• Gather and accurately record relevant intake information.
• Explain the intake process clearly and professionally.
• Follow up consistently with prospective families.
• Help move suitable enquiries through the intake process.
• Maintain accurate records and update the relevant systems.
• Balance responsiveness and progress with sensitivity to each family’s circumstances.

Skills

Customer service

English fluency

Empathy

Organization

Follow-ups

Job description

Job Title:Intake Coordinator

Location:South Africa

Job Type:Full-Time, Remote

Working Hours:9AM - 5PM EST

Salary:South African Rand (ZAR)

We are looking for a compassionate and highly professional Intake Coordinator to support a growing Applied Behavior Analysis (ABA) provider in the United States.

You will be the first point of contact for parents seeking autism-related services for their children. Many of these families will be reaching out during a vulnerable or stressful time, so patience, empathy and clear communication are essential.

This is a full-time, remote position covering evenings and weekends.

Key Responsibilities

• Respond promptly to new enquiries received
• Speak with parents seeking ABA services for their children
• Provide a compassionate, patient and reassuring first point of contact
• Gather and accurately record relevant intake information
• Explain the intake process clearly and professionally
• Follow up consistently with prospective families
• Help move suitable enquiries through the intake process
• Maintain accurate records and update the relevant systems
• Balance responsiveness and progress with sensitivity to each family’s circumstances

• Has strong customer-facing, client service or intake experience
• Communicates clearly and confidently in English
• Has a clear, neutral accent and is comfortable speaking with American clients
• Is compassionate, patient and emotionally mature
• Can handle sensitive conversations with care and professionalism
• Is organised, reliable and consistent with follow-ups
• Can build trust without rushing or pressuring families

Preferred Experience

• Healthcare administration or patient coordination
• Medical or behavioural health intake
• Social work or community services
• Customer service or client care
• Lead management in a healthcare-related environment

• Healthcare administration or patient coordination
• Medical or behavioural health intake
• Social work or community services
• Customer service or client care
• Lead management in a healthcare-related environment