Remote Client Intake Specialist - ABA Therapy

ISTA Solutions; South Africa; Remote; ZAR 180,000 - 260,000; Full time

Job summary

A dedicated BPO company seeks a Client Intake Coordinator to manage incoming client leads and guide prospective clients through the intake process. This fully remote role requires strong communication skills and the ability to convert leads into active clients. Key responsibilities include providing clear information, maintaining client records, and engaging with clients warmly and patiently. Ideal candidates will have experience in customer service and be organized with good follow-up skills.

Qualifications

• Previous experience in customer service or client support roles.
• Strong attention to detail and organization.
• Calm and empathetic approach on the phone.

Responsibilities

• Handle incoming client leads via phone and email.
• Provide accurate information to families.
• Maintain accurate client records and notes.

Skills

Customer service

Excellent verbal and written communication

Strong phone presence

Organizational skills

Proactive follow-up

Basic computer literacy

Tools

MS Office

Outlook

Job description

A dedicated BPO company seeks a Client Intake Coordinator to manage incoming client leads and guide prospective clients through the intake process. This fully remote role requires strong communication skills and the ability to convert leads into active clients. Key responsibilities include providing clear information, maintaining client records, and engaging with clients warmly and patiently. Ideal candidates will have experience in customer service and be organized with good follow-up skills.