Remote Insurance Operations Leader | Flexible Hours & Growth

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Remote work flexibility

Career advancement opportunities

Retirement savings plan

Professional development funding

Access to remote work tools

Wellness programs

Job summary

Placements24 is seeking a Senior Insurance Operations Manager for a remote-first role. You will lead a distributed operations team, optimize claims processing, policy administration, and customer service to ensure efficiency and compliant service delivery.

You will drive continuous improvement, manage budgets, and collaborate with stakeholders across regions to optimize performance and enable scalable growth.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field; MBA is a plus.
• 7+ years in insurance operations management with leadership of remote teams.
• Strong knowledge of insurance processes, compliance, and performance management.

Responsibilities

• Oversee insurance operations including claims processing, policy administration, and customer service.
• Lead remote team, set KPIs, and drive continuous improvement across operations.
• Ensure regulatory compliance and manage vendor relationships and budgets.
• Implement new technologies and systems to support operations.

Skills

Leadership

Remote team management

Regulatory compliance

Process improvement

Analytical skills

Communication

Project management

Stakeholder management

Education

Bachelor's degree in Business Administration or Management

MBA (a plus)

Tools

ERP systems

Lean Six Sigma

Project management software

Job description

Senior Insurance Operations Manager (Remote)

About the Role Our client, a progressive insurance company, is seeking a highly experienced Senior Insurance Operations Manager to join their fully remote team. This leadership role is pivotal in overseeing and optimizing the day-to-day operations of the insurance business, ensuring efficiency, compliance, and exceptional service delivery. You will be responsible for managing operational processes, driving continuous improvement initiatives, and leading a distributed team to achieve key performance indicators. This is a remote-first opportunity, offering the flexibility to work from anywhere while making a significant impact on our operational excellence. The Vereeniging area provides a backdrop for our talent pool, but your responsibilities will span across the organization\'s operational needs nationally. We are committed to building a robust and collaborative remote work environment, equipping our team with the tools and support necessary for success. This position demands strong leadership skills, a deep understanding of insurance operations, and a proactive approach to problem-solving. Join us to shape the future of insurance operations in a dynamic and supportive remote setting. Your expertise will be instrumental in streamlining workflows, enhancing customer satisfaction, and ensuring the smooth functioning of our insurance services. The Gauteng province is a core operational region, and your role will be central to our strategic objectives. Embrace this chance to lead and innovate within a remote-first organization.

Key Responsibilities

• Oversee and manage all aspects of insurance operations, including claims processing, policy administration, and customer service.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Lead, mentor, and manage a remote team of operations professionals.
• Establish and monitor key performance indicators (KPIs) to track operational performance.
• Ensure compliance with all regulatory requirements and internal policies.
• Drive continuous improvement initiatives using lean or Six Sigma methodologies.
• Manage vendor relationships and third-party service providers.
• Oversee the implementation of new technologies and systems to support operations.
• Develop and manage operational budgets.
• Resolve complex operational issues and implement effective solutions.

Requirements

• Bachelor\'s degree in Business Administration, Management, or a related field. An MBA is a plus.
• Minimum of 7 years of experience in insurance operations management, with a strong track record of success.
• Demonstrated leadership experience, preferably in managing remote or distributed teams.
• In-depth knowledge of insurance processes, systems, and regulatory compliance.
• Strong understanding of operational efficiency, process improvement, and performance management.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and stakeholder management abilities.
• Proficiency in project management and operational software.
• Ability to thrive in a fast-paced, remote work environment.
• Familiarity with the Gauteng operational landscape is beneficial.

Benefits

• Competitive salary and comprehensive benefits package.
• Full remote work flexibility.
• Opportunities for significant career advancement and leadership development.
• Generous annual leave and retirement savings plan.
• Health, dental, and vision insurance coverage.
• Professional development funding and support for certifications.
• Access to advanced remote work tools and technologies.
• A supportive and dynamic virtual team culture.
• Employee wellness programs.