Remote Insurance Claims Manager

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Health insurance and retirement

Job summary

Placements24 is seeking an experienced Remote Insurance Claims Manager to lead claims operations wholly from a remote location in South Africa. You will manage a remote team, implement best practices, and drive continuous improvement across all lines of business.

The role emphasizes leadership, regulatory knowledge, and customer-focused service in a virtual environment. The ideal candidate has 8+ years in insurance claims management, strong leadership, and proficiency with claims software.

Qualifications

• Leadership experience in a senior claims role.
• Proven ability to manage remote teams effectively.
• Strong knowledge of SA insurance claims regulations.

Responsibilities

• Lead a geographically dispersed team of claims professionals.
• Oversee end-to-end claims process and settlements.
• Develop and implement claims handling policies.
• Monitor metrics and drive improvements.
• Ensure regulatory compliance and cost controls.
• Manage budgets and loss ratios.
• Implement claims tech and systems.
• Handle complex/escalated claims with resolution.
• Collaborate with underwriting and legal teams.
• Foster customer-centric culture and continuous improvement.

Skills

Leadership

Remote team mgmt

Claims knowledge

Regulatory knowledge

Education

Bachelor's degree

Tools

Claims software

Job description

About the Role

Our client is seeking an experienced and forward-thinking Remote Insurance Claims Manager to lead their claims operations entirely from a remote location. This pivotal role involves overseeing the entire claims handling process, ensuring efficiency, accuracy, and customer satisfaction across all lines of business. You will manage a remote team of claims adjusters and support staff, implement best practices, and drive continuous improvement initiatives. The ideal candidate possesses strong leadership skills, a deep understanding of claims management principles, and extensive experience within the insurance industry, coupled with the ability to excel in a virtual work environment. This is an exceptional opportunity to shape claims strategy and management remotely, contributing significantly to our client's reputation for excellent service and operational excellence, accessible from anywhere in South Africa.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of claims professionals.
• Oversee the end-to-end claims process, ensuring timely and accurate settlement of claims.
• Develop and implement effective claims handling procedures and policies.
• Monitor claims performance metrics, identify trends, and implement strategies for improvement.
• Ensure compliance with all relevant regulatory requirements and company standards.
• Manage claims budgets and control loss ratios effectively.
• Implement and optimize claims management technology and systems.
• Handle complex or escalated claims, providing expert resolution.
• Collaborate with underwriting, legal, and other departments to address claims-related issues.
• Foster a culture of customer-centricity, empathy, and continuous improvement within the claims team.

Requirements

• A Bachelor's degree in Insurance, Law, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in insurance claims management, with a significant portion in a leadership role.
• Proven ability to manage and motivate remote teams effectively.
• In-depth knowledge of insurance claims principles, practices, and regulations in South Africa.
• Strong analytical, problem-solving, and decision-making skills.
• Experience with claims management software and digital claims solutions.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to develop and implement strategic initiatives for claims operations.
• High degree of organizational skill and attention to detail.
• Proficiency in managing budgets and controlling costs.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based incentives and bonuses.
• Fully remote work arrangement, providing maximum flexibility.
• Comprehensive health insurance and retirement benefits.
• Opportunities for advanced professional development and leadership training.
• A collaborative and supportive virtual work environment.
• Contribution towards home office setup and connectivity.
• Chance to lead innovation in remote claims management.