Remote Insurance Operations Specialist

Placements24; Benoni; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Medical, dental, and vision insurance

Generous paid time off and holidays

Online professional development and培训

Retirement savings plan

Inclusive virtual team environment

Job summary

Placements24 is seeking a dedicated Remote Insurance Operations Specialist to join our dynamic team in South Africa. This 100% remote role focuses on policy administration, customer service support, and system management to ensure efficient insurance operations.

You will handle daily operational tasks, collaborate with underwriting and claims teams, generate reports, and help implement new workflows while maintaining compliant, well-organized digital records.

Qualifications

• High school diploma or equivalent; further education or certifications in insurance or business administration are a plus.
• Minimum of 3 years of experience in insurance operations or a related administrative role.
• Proficiency with insurance management software and CRM systems.
• Excellent written and verbal communication skills, essential for remote collaboration.
• Strong organizational skills and meticulous attention to detail.

Responsibilities

• Manage and execute daily operational tasks related to insurance policy lifecycle management (issuance, endorsements, renewals).
• Provide remote customer support via email, chat, and phone regarding policies and services.
• Process policy changes and updates accurately within the company's systems.
• Assist in development and implementation of new operational procedures and workflows.
• Liaise with internal departments to resolve operational issues.
• Generate and analyze operational reports to track performance and identify improvement areas.
• Ensure compliance with industry regulations and company policies in all activities.
• Maintain organized and accurate digital records of all transactions and communications.

Skills

Written communication

Organizational skills

Detail-oriented

Time management

Remote collaboration

Education

High school diploma

Insurance or business administration certification

Tools

Insurance management software

CRM systems

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Remote Insurance Operations Specialist to join their dynamic team. This position is 100% remote, offering the flexibility to work from anywhere within South Africa. You will play a crucial role in ensuring the smooth and efficient operation of our insurance processes, including policy administration, customer service support, and internal system management. The ideal candidate will have a strong background in insurance operations, excellent administrative skills, and the ability to thrive in a virtual work environment. You will be responsible for handling a variety of operational tasks, contributing to process improvements, and ensuring a high level of service for our clients. This is a fantastic opportunity for individuals seeking a fully remote role within the thriving insurance industry. Our client is committed to fostering a collaborative virtual culture and providing opportunities for professional growth and development.

Key Responsibilities

• Manage and execute daily operational tasks related to insurance policy lifecycle management (e.g., issuance, endorsements, renewals).
• Provide remote customer support, responding to inquiries via email, chat, and phone regarding policies and services.
• Process policy changes and updates accurately within the company's systems.
• Assist in the development and implementation of new operational procedures and workflows.
• Liaise with internal departments (underwriting, claims, sales) to resolve operational issues.
• Generate and analyze operational reports to track performance and identify areas for improvement.
• Ensure compliance with industry regulations and company policies in all operational activities.
• Maintain organized and accurate digital records of all transactions and communications.

Requirements

• High school diploma or equivalent; further education or certifications in insurance or business administration are a plus.
• Minimum of 3 years of experience in insurance operations or a related administrative role.
• Proficiency with insurance management software and CRM systems.
• Excellent written and verbal communication skills, essential for remote collaboration.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a remote setting.
• Self-motivated with a proven ability to work independently and meet deadlines.
• A stable internet connection and a dedicated home office setup.
• Knowledge of South African insurance regulations.

Benefits

• Fully remote work arrangement, offering significant flexibility.
• Competitive salary commensurate with experience.
• Comprehensive medical, dental, and vision insurance benefits.
• Generous paid time off and company holidays.
• Opportunities for online professional development and training.
• Retirement savings plan.
• A supportive and inclusive virtual team environment.