Remote Installation & Maintenance Coordinator

Placements24; Durban; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Career growth

Team culture

Remote support

Job summary

Placements24 is seeking an organized Online Installation & Maintenance Coordinator to manage remote support operations for a diverse client base. You will coordinate remote installation and maintenance tasks via virtual channels, serving as the central point of contact with clients.

The role requires strong organizational skills, experience in remote coordination, and proficiency with CRM and ticketing systems.

Qualifications

• Experience coordinating installation/maintenance tasks in a remote setup.
• Strong organizational and time-management abilities.
• Proficient with CRM and ticketing systems, excellent communication.

Responsibilities

• Coordinate and schedule remote installation and maintenance activities for clients.
• Serve as primary point of contact for remote technical assistance with clear communication.
• Monitor remote support tickets and ensure SLA adherence.
• Liaise with field technicians and remote specialists to resolve issues.
• Maintain accurate records of client interactions and resolutions in the CRM.

Skills

Coordination

Time management

CRM proficiency

Remote support

Communication

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

Placements24 is seeking an organized Online Installation & Maintenance Coordinator to manage remote support operations for a diverse client base. You will coordinate remote installation and maintenance tasks via virtual channels, serving as the central point of contact with clients.

The role requires strong organizational skills, experience in remote coordination, and proficiency with CRM and ticketing systems.