Remote Inbox Specialist (US Hours)

ReWorks Solutions; South Africa; Remote; ZAR 134,000 - 223,000; Full time

Job summary

ReWorks Solutions is seeking two highly organized Virtual Assistants to join a fast-paced team in a remote, full-time capacity. The role focuses on managing a large volume of email communications and serving as the central link between internal teams and external partners.

You will handle email routing, document forwarding, and use Gmail or Outlook to maintain an efficient inbox while ensuring confidentiality and accuracy across all transactions.

Qualifications

• Previous experience in an administrative, secretarial, office support, coordination, or high-volume email management role.
• Exceptional working knowledge of Gmail and/or Microsoft Outlook.
• Strong understanding of advanced inbox-management features, including labels, folders, filters and rules.
• Comfortable handling confidential and sensitive business information.
• Excellent attention to detail and accuracy.

Responsibilities

• Manage a high volume of incoming and outgoing emails throughout the day.
• Act as the communication intermediary between designated parties who are not permitted to communicate directly.
• Receive contracts, documents, deal-related information, and other correspondence and forward them to the appropriate recipient.
• Quickly review incoming emails and accurately determine where the communication needs to be routed.
• Ensure emails and documents are forwarded promptly and accurately.
• Follow established communication procedures and maintain appropriate separation between parties where required.
• Learn the relevant contacts, workflows, and routing processes for your assigned area of the business.
• Organise and manage a busy inbox to ensure important communication is not missed.
• Create and maintain labels, folders, categories, filters, rules, and other inbox-management systems.
• Make effective use of email automation and productivity tools where appropriate.
• Track outstanding communication and follow up when necessary.
• Maintain confidentiality when handling contracts, deals, client information, and sensitive business correspondence.
• Ensure a high level of accuracy and attention to detail at all times.
• Assist with related administrative tasks as required.

Tools

Gmail

Microsoft Outlook

Job description

ReWorks Solutions is seeking two highly organized Virtual Assistants to join a fast-paced team in a remote, full-time capacity. The role focuses on managing a large volume of email communications and serving as the central link between internal teams and external partners.

You will handle email routing, document forwarding, and use Gmail or Outlook to maintain an efficient inbox while ensuring confidentiality and accuracy across all transactions.