Remote Hardware & SaaS Tech Support Specialist

BruntWork; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health Insurance Coverage for eligible

Permanent work-from-home

Job summary

BruntWork seeks a Technical Support & Helpdesk Specialist (Hardware & SaaS) to manage inbound tickets, ensure SLA adherence, and deliver professional support to clients and internal stakeholders within a global Customer Support team.

The role uses Zendesk and Asana for triage, coordinates across data, technical and client success teams, and troubleshoots hardware devices while maintaining documentation. Remote, with immediate hiring and flexible hours.

Qualifications

• 1–3 years of experience in a helpdesk, technical support, or customer service role.
• Strong written and verbal communication skills.
• Experience with helpdesk or ticketing platforms (Zendesk and Asana preferred).
• Ability to work across time zones in a global team.
• Experience in a SaaS or technology environment preferred.
• Permanent work-from-home and immediate hiring are noted in the ad.

Responsibilities

• Lodge, triage and manage inbound support tickets via Zendesk and Asana in line with SLA requirements.
• Coordinate between internal teams (data, technical, client success) to resolve issues and elevate where necessary.
• Keep clients and stakeholders updated throughout the ticket lifecycle, proactively chasing internal teams for progress.
• Maintain clear and accurate ticket documentation throughout the lifecycle of each issue.
• Manage and control ticket queues to ensure timely resolution within SLA targets.
• Respond to enquiries via web and email, with phone-based support as needed.

Skills

Helpdesk

Technical support

Customer service

Cross-team communication

Time zone coordination

Tools

Zendesk

Asana

Job description

BruntWork seeks a Technical Support & Helpdesk Specialist (Hardware & SaaS) to manage inbound tickets, ensure SLA adherence, and deliver professional support to clients and internal stakeholders within a global Customer Support team.

The role uses Zendesk and Asana for triage, coordinates across data, technical and client success teams, and troubleshoots hardware devices while maintaining documentation. Remote, with immediate hiring and flexible hours.