Remote Hospitality Support Specialist

Placements24; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical aid and provident fund

Job summary

Placements24 is seeking a Remote Customer Service Representative for a leading hospitality platform. You will handle hotel bookings, inquiries, and issue resolution via phone, email, and chat from your home office, contributing to seamless guest experiences worldwide.

The role emphasizes empathetic communication, problem solving, and CRM proficiency, with opportunities for professional growth and a competitive salary plus bonuses and comprehensive benefits.

Qualifications

• Experience in customer service, preferably in hospitality or travel.
• Excellent verbal and written English communication.
• Proficiency with CRM software and standard office applications.

Responsibilities

• Provide exceptional customer service via phone, email, and chat regarding bookings and inquiries.
• Assist customers with bookings, modifications, cancellations, and travel information.
• Troubleshoot and resolve issues, escalating when needed.
• Maintain accurate records of interactions in the CRM system.
• Identify opportunities to enhance the customer experience and participate in service improvements.
• Stay updated with product knowledge and company policies.

Skills

Customer service

Hospitality knowledge

English communication

CRM proficiency

Remote work

Tools

CRM software

Office applications

Job description

Placements24 is seeking a Remote Customer Service Representative for a leading hospitality platform. You will handle hotel bookings, inquiries, and issue resolution via phone, email, and chat from your home office, contributing to seamless guest experiences worldwide.

The role emphasizes empathetic communication, problem solving, and CRM proficiency, with opportunities for professional growth and a competitive salary plus bonuses and comprehensive benefits.