Remote Food Service Operations Specialist

Placements24; Pietermaritzburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Remote-friendly benefits package

Professional growth opportunities

Job summary

Placements24 seeks a Remote Food Service Operations Specialist for a leading national provider of outsourced food services. This fully remote role supports on-site managers across South Africa, focusing on efficiency, quality control, and compliance.

You will analyze performance metrics, develop standards, conduct audits, support training, and drive continuous improvement with strong HACCP knowledge and Excel-based data analysis.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 5 years in food service operations management.
• Experience in operational analysis and quality assurance.
• Knowledge of HACCP and food safety regulations.
• Strong Excel data analysis and communication skills.

Responsibilities

• Provide remote operational support to on-site managers.
• Monitor and analyze performance metrics (food cost, labor, waste, client satisfaction).
• Develop and implement standards, policies, and procedures.
• Conduct remote audits and site visits to assess compliance and improvements.
• Support training initiatives for on-site teams.
• Analyze procurement and inventory for efficiency and cost-effectiveness.
• Troubleshoot operational challenges and provide timely solutions.
• Prepare reports on performance trends for senior management.
• Stay informed on industry best practices and regulatory changes.
• Lead continuous improvement projects for service delivery and operational efficiency.

Skills

Analytical skills

Problem solving

Excel

Remote communication

HACCP knowledge

Quality assurance

Stakeholder management

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office Suite

Job description

About the Role

Our client, a leading national provider of outsourced food services, is seeking a dedicated and experienced Remote Food Service Operations Specialist to join their expanding team. This is a fully remote position, offering the flexibility to work from home anywhere in South Africa. You will be instrumental in supporting and optimizing food service operations across various client sites, focusing on efficiency, quality control, and compliance. The ideal candidate will have a strong background in food service management, excellent analytical skills, and the ability to work independently. You will collaborate with on-site managers and stakeholders to ensure operational excellence and client satisfaction. Joining our client means being part of a forward-thinking company that embraces remote work and values operational expertise.

Key Responsibilities

• Provide remote operational support and guidance to on-site food service managers.
• Monitor and analyze operational performance metrics, including food cost, labor, waste, and client satisfaction scores.
• Assist in the development and implementation of operational standards, policies, and procedures.
• Conduct remote audits and site visits (as needed) to assess compliance and identify areas for improvement.
• Support training initiatives for on-site teams, ensuring adherence to best practices.
• Analyze procurement processes and inventory management for efficiency and cost-effectiveness.
• Troubleshoot operational challenges and provide timely solutions.
• Prepare reports on operational performance and trends for senior management.
• Stay informed about industry best practices and regulatory changes affecting food services.
• Contribute to continuous improvement projects aimed at enhancing service delivery and operational efficiency.

Requirements

• A Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, or a related field.
• A minimum of 5 years of experience in food service operations management or a similar role.
• Proven experience in operational analysis, performance monitoring, and quality assurance.
• Strong understanding of food safety regulations (HACCP) and operational best practices in the food industry.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Self-motivated, organized, and capable of managing tasks independently in a remote work environment.
• Experience with food service management software is advantageous.

Benefits

Our client offers a competitive salary, comprehensive benefits package tailored for remote employees, and significant opportunities for professional growth. This role is fully remote, offering excellent work-life integration. Our client is committed to creating a supportive and collaborative remote working culture.