Remote Catering Operations Analyst

Placements24; Polokwane; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 is seeking a Remote Catering Operations Analyst in South Africa. The role focuses on optimizing operations, analyzing performance data, and driving data-informed decisions across catering units.

The ideal candidate has 5+ years in data/ops analysis within food service, advanced Excel, SQL, and BI tools (Power BI/Tableau). This fully remote position offers remote-first collaboration with regional teams and a focus on cost control and service quality.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5+ years of experience in data/operations analysis, preferably in hospitality or food service.
• Proven ability to analyze large datasets and present findings clearly.
• Proficiency in Excel (advanced), SQL, and BI software (Power BI/Tableau).

Responsibilities

• Analyze operational data from catering sites to identify trends, inefficiencies, and opportunities for cost savings and performance improvement.
• Develop and maintain KPI dashboards for catering operations.
• Prepare reports on operational performance, food costs, labor efficiency, and client satisfaction.
• Analyze food & beverage inventory, waste management, and procurement processes.
• Collaborate with operations managers to implement data-driven strategies for efficiency and service quality.
• Assist in budgeting processes and track financial performance against targets.
• Identify and recommend best practices in catering operations management.
• Support the development and implementation of new operational tools and technologies.
• Provide analytical support for new business pitches and expansion initiatives.
• Communicate findings and recommendations to stakeholders across departments.

Skills

Data analysis

Operations analysis

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration

Tools

SQL

Power BI

Tableau

Excel Advanced

Job description

About the Role

Our client, a rapidly growing national catering services provider, is seeking a motivated and analytical Remote Catering Operations Analyst to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will play a crucial role in optimizing operational efficiency, analyzing performance data, and identifying key areas for improvement across various catering units. The ideal candidate possesses strong analytical skills, a deep understanding of catering operations, and proficiency in data analysis tools. You will collaborate with regional managers and operational teams to drive data-informed decision-making and enhance service delivery. Joining our client means contributing to a company that values innovation and efficiency, offering a truly remote-first work environment.

Key Responsibilities

• Analyze operational data from various catering sites to identify trends, inefficiencies, and opportunities for cost savings and performance improvement.
• Develop and maintain key performance indicators (KPIs) dashboards for catering operations.
• Prepare regular reports on operational performance, food costs, labor efficiency, and client satisfaction.
• Conduct in-depth analysis of food and beverage inventory, waste management, and procurement processes.
• Collaborate with operations managers to implement data-driven strategies for enhancing efficiency and service quality.
• Assist in budgeting processes and track financial performance against targets.
• Identify and recommend best practices in catering operations management.
• Support the development and implementation of new operational tools and technologies.
• Provide analytical support for new business pitches and expansion initiatives.
• Communicate findings and recommendations clearly to stakeholders across different departments.

Requirements

• A Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.
• Minimum of 5 years of experience in data analysis, operations analysis, or a similar role, preferably within the food service or hospitality industry.
• Proven experience in analyzing large datasets and presenting findings in a clear, concise manner.
• Proficiency in data analysis tools such as Excel (advanced), SQL, and BI software (e.g., Power BI, Tableau).
• Strong understanding of catering operations, supply chain, and cost control principles.
• Excellent analytical and problem-solving skills.
• Strong communication and presentation skills, with the ability to convey complex information to non-technical audiences.
• Self-motivated, detail-oriented, and able to work independently in a remote setting.
• Experience with catering management software is an advantage.

Benefits

Our client offers a competitive salary, comprehensive remote work benefits, and opportunities for professional development. This position is fully remote, allowing for excellent work-life balance. Our client is committed to fostering a culture of innovation and collaboration within its distributed workforce.