Catering Operations Specialist

Placements24; Pretoria; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Competitive salary

Professional development

Job summary

Placements24 in Pretoria is seeking a detail-oriented Catering Operations Specialist to manage expanding virtual catering services from a remote setting. You will coordinate with culinary teams, delivery partners, and client services to ensure high-quality experiences and timely order fulfillment.

This remote role emphasizes proactive problem solving, organized workflows, and strong communication to support growth in a fast-paced environment.

Qualifications

• Proven experience in operations management, logistics or similar roles.
• Strong organizational skills and ability to multitask in remote settings.
• Excellent problem-solving abilities and proactive issue resolution.
• Proficiency with order management systems and other relevant software.
• Effective communication and collaboration with diverse teams.

Responsibilities

• Oversee day-to-day remote operations of the catering service, ensuring timely and accurate order fulfillment.
• Coordinate with culinary teams and delivery partners to manage schedules, inventory, and logistics.
• Monitor service quality and implement corrective actions based on client feedback.
• Develop and refine operational workflows and standard operating procedures for efficiency.
• Manage communication channels to resolve client inquiries and operational challenges effectively.
• Utilize technology platforms for tracking orders, managing resources, and reporting on performance.

Skills

Operations management

Logistics

Organizational skills

Problem solving

Communication

Order management systems

Tools

Order management software

Job description

Our client is seeking a detail-oriented and proactive Catering Operations Specialist to manage their expanding virtual catering services, supporting operations originating from Pretoria . This remote role focuses on ensuring the efficient planning, execution, and delivery of catering services through effective coordination and problem-solving. You will be the central point of contact for operational queries, working closely with delivery partners, culinary teams, and client services to guarantee a high-quality customer experience. This is an excellent opportunity for an organized individual with a strong background in logistics and operations, comfortable working in a fast-paced, remote-first environment.

Key Responsibilities

• Oversee the day-to-day remote operations of the catering service, ensuring timely and accurate order fulfillment.
• Coordinate with culinary teams and delivery partners to manage schedules, inventory, and logistics.
• Monitor service quality and implement corrective actions to address any operational issues or client feedback.
• Develop and refine operational workflows and standard operating procedures for efficiency.
• Manage communication channels to resolve client inquiries and operational challenges effectively.
• Utilize technology platforms for tracking orders, managing resources, and reporting on operational performance.

Requirements

• Proven experience in operations management , logistics, or a similar role, preferably in the food service industry.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a remote setting .
• Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.
• Proficiency with order management systems and other relevant operational software.
• Effective communication and interpersonal skills for collaborating with diverse teams.
• Experience in the catering or hospitality sector is highly advantageous.

Benefits

• Competitive salary and performance incentives.
• A fully remote work arrangement with flexible hours.
• Opportunity to contribute to the growth of a leading virtual catering service.
• Professional development and training opportunities.
• A supportive and collaborative team culture.