Remote Fleet Dispatch Coordinator

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Annual performance-based bonus

Home office setup allowance

Professional development

Retirement savings

Job summary

Placements24 in South Africa is seeking a remote Fleet Dispatch Coordinator to manage scheduling and deployment of our nationwide fleet from a home office. You will optimize routes, monitor driver progress, and liaise with clients, drivers and internal teams.

This role requires excellent multitasking, calm under pressure, and proficiency with dispatch software. This remote-first position offers flexible hours, competitive compensation, health and retirement benefits, and opportunities for

Qualifications

• Experience in logistics, dispatch, or fleet management, preferably remotely.
• Proficiency with fleet management software and GPS tracking.
• Excellent communication and interpersonal skills for remote work.
• Strong organizational and multitasking abilities.
• Ability to work independently with minimal supervision.
• Solid problem-solving and decision-making skills.
• Home office setup with reliable high-speed internet.
• Familiarity with South African road networks and logistics challenges.
• Experience in customer service and handling client inquiries.
• Proactive approach to managing complex logistical operations.

Responsibilities

• Manage and optimize daily dispatch schedules for a fleet of vehicles.
• Use dispatch software to track vehicle locations and delivery progress in real time.
• Coordinate with drivers to ensure timely pickups and deliveries, providing necessary instructions.
• Communicate delivery statuses and disruptions with clients.
• Troubleshoot and resolve logistical challenges as they arise, proactively identifying solutions.
• Maintain accurate records of dispatches, driver activities, and delivery confirmations.
• Ensure compliance with all relevant transportation regulations and company policies.
• Collaborate with the operations and customer service teams to address needs.
• Prepare reports on fleet performance, efficiency, and key operational metrics.
• Provide remote support and guidance to drivers to ensure smooth operations.

Skills

Logistics

Dispatch

Fleet management

GPS tracking

Communication

Organization

Independent work

Problem-solving

Home office setup

South Africa road networks

Customer service

Dispatch software

GPS systems

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client, a rapidly expanding national logistics firm, is seeking a highly organized and proactive Remote Fleet Dispatch Coordinator to manage the operations from the comfort of their home office. This fully remote position is pivotal in ensuring the efficient scheduling and deployment of our diverse fleet across the country. You will be instrumental in optimizing routes, monitoring driver progress, and responding to dynamic operational needs. The ideal candidate possesses exceptional multitasking abilities, a keen eye for detail, and proficiency in using dispatch software and communication tools. This role requires you to be a central point of contact for drivers and clients, managing communications remotely to ensure seamless service delivery. We are looking for an individual who can maintain composure under pressure and make sound decisions quickly. This is a unique opportunity to contribute to a forward-thinking company that embraces remote work. Join us in revolutionizing logistics coordination from anywhere, supporting our mission to provide unparalleled service nationwide. Your contribution will directly impact operational efficiency and client satisfaction.

Key Responsibilities

• Manage and optimize daily dispatch schedules for a fleet of vehicles.
• Utilize dispatch software to track vehicle locations and delivery progress in real-time.
• Coordinate with drivers to ensure timely pickups and deliveries, providing necessary instructions.
• Communicate effectively with clients regarding delivery statuses and potential disruptions.
• Troubleshoot and resolve logistical challenges as they arise, proactively identifying solutions.
• Maintain accurate records of dispatches, driver activities, and delivery confirmations.
• Ensure compliance with all relevant transportation regulations and company policies.
• Collaborate with the operations and customer service teams to address needs.
• Prepare reports on fleet performance, efficiency, and key operational metrics.
• Provide remote support and guidance to drivers to ensure smooth operations.

Requirements

• Proven experience in logistics, dispatch, or fleet management, preferably in a remote capacity.
• Proficiency with fleet management software and GPS tracking systems.
• Excellent communication and interpersonal skills, essential for remote interaction.
• Strong organizational and multitasking abilities.
• Ability to work independently with minimal supervision.
• Solid problem-solving and decision-making skills.
• Home office setup with reliable high-speed internet and a dedicated workspace.
• Familiarity with South African road networks and logistics challenges.
• Experience in customer service and handling client inquiries.
• A proactive approach to managing complex logistical operations.

Benefits

• Competitive remote salary.
• Flexible work hours and the ability to work from home.
• Opportunities for professional development and virtual training.
• Contribution to retirement savings.
• Health insurance benefits.
• Annual performance-based bonus.
• Allowance for home office setup and internet expenses.
• Be part of an innovative and growing remote-first company.