Remote Field Service Technician - Specialized Instrumentation

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance-based bonuses

Home office setup allowance

Medical and life insurance

Professional development and training

Generous annual leave and sick leave

Company laptop and mobile phone

Job summary

Placements24 is seeking a highly skilled Remote Field Service Technician for complex instrumentation and control systems. This fully remote role can be based anywhere in South Africa.

You will diagnose, troubleshoot, and guide on-site personnel via remote tools to keep critical systems up and running. Qualifications include a relevant degree in Electronics/Instrumentation/Automation and at least 5 years' experience in field service with advanced instrumentation.

Qualifications

• Minimum 5 years in field service or technical support with advanced instrumentation and control systems.
• Experience diagnosing and resolving complex issues remotely.
• Proficiency with remote access software, diagnostic tools, and simulation platforms.

Responsibilities

• Provide expert remote technical support for specialized instrumentation and control systems.
• Diagnose and troubleshoot complex hardware and software issues using remote access tools.
• Guide on-site personnel through repair and maintenance procedures via video calls, phone, and detailed instructions.
• Develop and maintain comprehensive technical documentation and remote support guides.
• Analyze system performance data to identify issues and recommend preventative measures.
• Collaborate with engineering and product support teams to resolve escalated challenges.
• Contribute to continuous improvement of remote support tools and processes.
• Manage support tickets and ensure timely resolution per SLAs.
• Stay updated on product developments and industry best practices.
• Train clients remotely on operation, maintenance, and basic troubleshooting.

Skills

Remote diagnostics

Data acquisition

Instrumentation knowledge

Communication skills

Time management

Education

Electronics/Instrumentation/Automation degree

Tools

Remote access software

Diagnostic tools

Simulation platforms

Job description

About the Role

Our client is seeking a highly skilled and self‑motivated Remote Field Service Technician specializing in complex instrumentation and control systems. This is a fully remote position, offering the flexibility to work from anywhere within South Africa while supporting our client's diverse customer base across various industrial sectors. The successful candidate will leverage advanced diagnostic tools and remote communication technologies to provide expert technical support, troubleshooting, and guidance. This role requires an exceptional level of autonomy, problem‑solving capability, and the ability to remotely diagnose and resolve intricate issues related to specialized scientific and industrial equipment. Your primary responsibility will be to ensure minimal downtime and optimal performance of critical systems through remote intervention and, when necessary, guiding on‑site personnel.

Key Responsibilities

• Provide expert remote technical support for specialized instrumentation and control systems.
• Diagnose and troubleshoot complex hardware and software issues using remote access tools and diagnostic software.
• Guide on‑site personnel (client staff or local technicians) through repair and maintenance procedures via video calls, phone, and detailed instructions.
• Develop and maintain comprehensive technical documentation, FAQs, and remote support guides.
• Analyze system performance data to identify potential issues and recommend preventative measures.
• Collaborate closely with internal engineering and product support teams to resolve escalated technical challenges.
• Contribute to the continuous improvement of remote support processes and tools.
• Manage support tickets, ensuring timely and effective resolution according to service level agreements (SLAs).
• Stay updated on product developments, new technologies, and industry best practices in instrumentation and control.
• Train clients remotely on the proper operation, maintenance, and basic troubleshooting of their systems.

Requirements

• A relevant technical degree or diploma in Electronics, Instrumentation, Automation, or a related engineering discipline.
• Minimum of 5 years of experience in field service or technical support, specifically with advanced instrumentation and control systems.
• Proven expertise in diagnosing and resolving complex issues remotely.
• Proficiency with remote access software, diagnostic tools, and simulation platforms.
• Strong understanding of data acquisition, signal processing, and control loop tuning.
• Excellent analytical, problem‑solving, and critical thinking skills.
• Exceptional communication skills (written and verbal), with the ability to clearly explain complex technical concepts.
• High‑speed internet connectivity and a dedicated home office setup suitable for remote work.
• Ability to work independently with minimal supervision and manage time effectively.
• Experience with specific instrumentation technologies relevant to our client's product lines (e.g., sensors, actuators, process analyzers) is a strong plus.

Benefits

• Fully remote work arrangement, offering significant flexibility.
• Highly competitive salary with potential for performance‑based bonuses.
• Allowance for home office setup and internet costs.
• Comprehensive medical and life insurance coverage.
• Opportunities for continuous professional development and training on cutting‑edge technologies.
• Generous annual leave and paid sick leave.
• Company‑provided laptop and mobile phone.