Remote Industrial Systems Engineer - Diagnostics

Placements24; Kempton Park; Remote; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote

Annual bonus

Health insurance

Retirement plan

Paid time off

Training budget

Growth opportunities

Remote tools access

Job summary

Placements24 client in South Africa seeks a Remote Industrial Systems Engineer to diagnose and support industrial machinery remotely from any SA location. You will work with real-time data, guide on-site technicians via calls and video, and develop documentation for common issues and resolutions.

The role requires 4–6 years in industrial automation, strong communication, and proficiency with SCADA/PLC/HMI and remote access tools.

Qualifications

• Bachelor's degree in a relevant field (EE/ME/CS or equivalent).
• 4–6 years in industrial automation, diagnostics, or a related engineering discipline.
• Proven ability to troubleshoot complex electro-mechanical and software issues remotely.
• Experience with remote access tools and virtual collaboration platforms.

Responsibilities

• Provide remote diagnostic support for industrial machinery, automation systems, and control systems.
• Analyze real-time data from remote monitoring tools to identify issues and anomalies.
• Guide clients and on-site technicians through troubleshooting and repair remotely.
• Develop and maintain documentation for common issues and diagnostic steps.
• Collaborate with hardware and software engineering teams to resolve challenges.
• Assist in development and testing of new remote diagnostic tools and features.
• Manage a caseload of remote support requests, prioritizing and escalating when needed.
• Contribute to knowledge base articles and training materials for remote support.
• Ensure timely resolution of tickets to maximize client uptime.

Skills

Remote troubleshooting

Analytical thinking

Clear communication

Self-motivated

Education

Bachelor's degree in Electrical/Mechanical CS or related field

Tools

SCADA

PLC

HMI

Industrial networking

Job description

About the Role

Our client, a global leader in advanced manufacturing solutions, is seeking an exceptional Remote Industrial Systems Engineer to join their innovative team, specifically focusing on diagnostics and remote support. This role is entirely remote, offering the flexibility to work from anywhere in South Africa. You will play a crucial part in providing remote technical expertise to clients, diagnosing complex issues with industrial machinery and automation systems, and guiding them through resolutions. This position requires a deep technical understanding, excellent communication skills, and the ability to troubleshoot intricate problems without physical on-site presence. You will be instrumental in ensuring our clients' operations run smoothly by leveraging cutting-edge remote monitoring and diagnostic tools. This is a unique opportunity to be part of a forward-thinking company that values its employees' well-being and provides a truly flexible work environment. We are looking for a proactive, detail-oriented individual who excels in a virtual team setting and is passionate about leveraging technology to solve real-world industrial challenges. Your contribution will be vital in maintaining high levels of customer satisfaction and operational uptime across our client's diverse customer base.

Key Responsibilities

• Provide remote diagnostic support for industrial machinery, automation systems, and control systems.
• Analyze real-time data from remote monitoring tools to identify potential issues and performance anomalies.
• Guide clients and on-site technicians through troubleshooting and repair procedures via phone, video conferencing, and digital documentation.
• Develop and maintain comprehensive documentation for common issues, diagnostic steps, and resolution procedures.
• Collaborate closely with the hardware and software engineering teams to resolve complex technical challenges.
• Assist in the development and testing of new remote diagnostic tools and features.
• Manage a caseload of remote support requests, prioritizing and escalating as necessary.
• Contribute to the creation of knowledge base articles and training materials for remote support.
• Ensure efficient and timely resolution of all remote support tickets to maximize client operational efficiency.
• Maintain up-to-date knowledge of company products, industry trends, and relevant technologies.

Requirements

• A Bachelor's degree or equivalent qualification in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• Minimum of 4-6 years of experience in industrial automation, system diagnostics, or a related engineering discipline.
• Proven ability to troubleshoot complex electro-mechanical and software-related issues remotely.
• Proficiency with SCADA, PLC, HMI, and industrial networking technologies.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Experience using remote access tools and virtual collaboration platforms.
• Ability to work independently and manage your workload effectively in a remote setting.
• Self-motivated with a strong commitment to customer service and satisfaction.
• A dedicated home office setup with reliable high-speed internet connectivity.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement.
• Annual performance bonus.
• Comprehensive health insurance coverage.
• Retirement savings plan with company contributions.
• Paid time off and holidays.
• Professional development and training budget.
• Opportunities for growth into senior engineering and leadership roles.
• Access to cutting-edge remote diagnostic technologies.
• Work from any location within South Africa.