Remote Field Service Specialist - Electromechanical

Placements24; Upington; Hybrid; ZAR 350.000 - 520.000; Vollzeit

Benefits dieser Stelle

Fully remote position

Work-life balance

Access to remote support tools

Zusammenfassung

Placements24 is seeking a skilled Field Service Specialist to join our fully remote Installation & Maintenance team, servicing clients across Upington and surrounding regions. You will provide expert remote diagnostics, maintenance guidance, and technical support for electromechanical equipment, leveraging video conferencing and remote tools to minimize downtime.

The role requires a technical diploma, at least 4 years in field service or technical support, strong problem-solving, and the ability

Qualifikationen

• Diploma or certification in Electrical, Mechanical, or Electronic Engineering.
• Minimum 4 years in field service, technical support, or maintenance.
• Proficient with remote diagnostic software and video/communication tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to work independently with minimal supervision.
• Willingness to travel occasionally.

Aufgaben

• Provide remote troubleshooting and technical support for complex equipment issues.
• Diagnose mechanical, electrical, and software faults using remote tools and diagnostic techniques.
• Guide clients through maintenance procedures and basic repairs remotely.
• Document all service interactions, findings, and resolutions accurately in the company's service management system.
• Escalate complex issues to senior engineers or specialized teams when necessary, providing detailed case information.
• Maintain up-to-date knowledge of all products, services, and technical updates relevant to the role.
• Proactively identify potential equipment issues based on client feedback and diagnostic data.
• Ensure high levels of customer satisfaction through professional and effective remote assistance.
• Collaborate with internal teams to improve service delivery and product performance.
• Adhere to all company policies and remote work guidelines.

Kenntnisse

Troubleshooting

Remote diagnostics

Communication

Self-management

Analytical thinking

Problem-solving

Ausbildung

Diploma/Certificate in Electrical/Mechanical/Electronic Eng.

Tools

Remote diagnostic software

Video conferencing tools

Jobbeschreibung

Placements24 is seeking a skilled Field Service Specialist to join our fully remote Installation & Maintenance team, servicing clients across Upington and surrounding regions. You will provide expert remote diagnostics, maintenance guidance, and technical support for electromechanical equipment, leveraging video conferencing and remote tools to minimize downtime.

The role requires a technical diploma, at least 4 years in field service or technical support, strong problem-solving, and the ability