Field Service Specialist

Placements24; Upington; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote position

Work-life balance

Access to remote support tools

Job summary

Placements24 is seeking a skilled Field Service Specialist to join our fully remote Installation & Maintenance team, servicing clients across Upington and surrounding regions. You will provide expert remote diagnostics, maintenance guidance, and technical support for electromechanical equipment, leveraging video conferencing and remote tools to minimize downtime.

The role requires a technical diploma, at least 4 years in field service or technical support, strong problem-solving, and the ability

Qualifications

• Diploma or certification in Electrical, Mechanical, or Electronic Engineering.
• Minimum 4 years in field service, technical support, or maintenance.
• Proficient with remote diagnostic software and video/communication tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to work independently with minimal supervision.
• Willingness to travel occasionally.

Responsibilities

• Provide remote troubleshooting and technical support for complex equipment issues.
• Diagnose mechanical, electrical, and software faults using remote tools and diagnostic techniques.
• Guide clients through maintenance procedures and basic repairs remotely.
• Document all service interactions, findings, and resolutions accurately in the company's service management system.
• Escalate complex issues to senior engineers or specialized teams when necessary, providing detailed case information.
• Maintain up-to-date knowledge of all products, services, and technical updates relevant to the role.
• Proactively identify potential equipment issues based on client feedback and diagnostic data.
• Ensure high levels of customer satisfaction through professional and effective remote assistance.
• Collaborate with internal teams to improve service delivery and product performance.
• Adhere to all company policies and remote work guidelines.

Skills

Troubleshooting

Remote diagnostics

Communication

Self-management

Analytical thinking

Problem-solving

Education

Diploma/Certificate in Electrical/Mechanical/Electronic Eng.

Tools

Remote diagnostic software

Video conferencing tools

Job description

About the Role

Our client is seeking a skilled and proactive Field Service Specialist to join their fully remote Installation & Maintenance team, serving clients across the Upington and surrounding regions. This role is primarily focused on providing expert technical support, diagnostics, and maintenance for specialized equipment, all managed remotely. You will be the key point of contact for clients requiring assistance, utilizing advanced remote diagnostic tools, video conferencing, and clear communication to resolve issues efficiently. The ideal candidate will possess a robust understanding of electromechanical systems, excellent troubleshooting abilities, and a dedication to customer satisfaction. Working remotely requires strong self-management, organizational skills, and the ability to work autonomously. This is an excellent opportunity to leverage your technical expertise in a flexible, home-based role, contributing to the seamless operation of our clients' critical systems. Your problem-solving skills will be paramount in ensuring minimal disruption and maximum uptime.

Key Responsibilities

• Provide remote troubleshooting and technical support for complex equipment issues.
• Diagnose mechanical, electrical, and software faults using advanced remote tools and diagnostic techniques.
• Guide clients through maintenance procedures and basic repairs remotely.
• Document all service interactions, findings, and resolutions accurately in the company's service management system.
• Escalate complex issues to senior engineers or specialized teams when necessary, providing detailed case information.
• Maintain up-to-date knowledge of all products, services, and technical updates relevant to the role.
• Proactively identify potential equipment issues based on client feedback and diagnostic data.
• Ensure high levels of customer satisfaction through professional and effective remote assistance.
• Collaborate with internal teams to improve service delivery and product performance.
• Adhere to all company policies and remote work guidelines.

Requirements

• A relevant technical diploma or certification in Electrical, Mechanical, or Electronic Engineering or a related field.
• A minimum of 4 years of experience in field service, technical support, or maintenance roles.
• Demonstrated ability to diagnose and resolve complex electromechanical issues.
• Proficiency with remote diagnostic software and communication platforms.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Must have reliable high-speed internet and a suitable home office environment.
• Willingness to travel occasionally for critical on-site interventions if required.
• Familiarity with equipment relevant to the Upington region's industries is a plus.

Benefits

• Competitive annual salary of ZAR.
• Fully remote position offering significant work-life balance.
• Opportunities for continuous learning and professional development.
• Access to cutting-edge remote support technology.
• A supportive team structure designed for remote collaboration.
• Contribution to a forward-thinking company in the Installation & Maintenance sector.