Remote Field Service Engineer - Network Infrastructure

Placements24; Vereeniging; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement plan

Paid time off

Professional development

Home office allowance

Job summary

Placements24 is seeking a Remote Field Service Engineer to support network infrastructure installations and maintenance from a home office. You will diagnose, guide on-site staff remotely, and ensure uptime across client sites nationwide, potentially including Vereeniging, Gauteng.

The role requires 5+ years in network installation and troubleshooting, CCNA/CCNP desirable, strong TCP/IP and remote tools, and excellent communication. Occasional travel for on-site training may be needed.

Qualifications

• 5+ years of experience in network infrastructure installation, maintenance, and troubleshooting.
• CCNA/CCNP certifications are highly desirable.
• Must have a dedicated home office with reliable high‑speed internet.
• Willingness to travel occasionally for on-site support or training.

Responsibilities

• Provide remote technical support for installation, configuration, and maintenance of network infrastructure equipment.
• Diagnose and troubleshoot hardware and software issues via remote access tools.
• Guide on-site technicians or client personnel through installation, repair, and testing procedures.
• Develop and maintain documentation, knowledge bases, and troubleshooting guides.
• Analyze system performance data to identify issues and optimization opportunities.
• Collaborate with engineering and support teams to resolve escalated challenges.
• Report on activities, resolutions and customer feedback in a timely manner.
• Stay updated with emerging network technologies and product portfolios.
• Utilize remote diagnostic platforms effectively and participate in on-call rotation.

Skills

Networking hardware

TCP/IP

Remote diagnostics

Technical troubleshooting

Documentation

Communication skills

Education

Bachelor's degree in CS/Engineering

Tools

Remote access tools

Monitoring tools

Job description

About the Role

Our client, a leader in advanced technological solutions, is seeking a highly motivated and technically adept Remote Field Service Engineer to join their expanding team. This role is entirely remote, focusing on providing expert-level support for network infrastructure installations and maintenance across various client sites, potentially including **Vereeniging, Gauteng**. You will remotely diagnose, troubleshoot, and guide on-site personnel through complex installation and repair procedures for our cutting-edge networking equipment. The ideal candidate is a self-starter with extensive experience in network hardware, communication protocols, and remote diagnostic tools. This position offers a unique opportunity to leverage your technical expertise and problem-solving skills from the comfort of your home office, contributing to the seamless operation of critical infrastructure nationwide.

Key Responsibilities

• Provide remote technical support for the installation, configuration, and maintenance of network infrastructure equipment.
• Diagnose and troubleshoot complex hardware and software issues related to networking systems via remote access tools.
• Guide and assist on-site technicians or client personnel through installation, repair, and testing procedures.
• Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and best practices.
• Analyze system performance data and identify potential issues or areas for optimization.
• Collaborate with internal engineering and support teams to resolve escalated technical challenges.
• Ensure timely and accurate reporting of support activities, resolutions, and customer feedback.
• Stay current with emerging network technologies and our client's product portfolio.
• Manage and utilize remote diagnostic and management platforms effectively.
• Participate in on-call rotation for urgent remote support needs as required.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in network infrastructure installation, maintenance, and troubleshooting.
• Proven expertise with networking hardware (routers, switches, firewalls) and protocols (TCP/IP, Ethernet, etc.).
• Strong proficiency in using remote access, diagnostic, and monitoring tools.
• Excellent analytical and problem-solving skills, with a methodical approach to complex issues.
• Exceptional communication and interpersonal skills, with the ability to clearly convey technical information remotely.
• Self-disciplined, highly organized, and capable of managing workload effectively in a remote setting.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• A dedicated home office environment with a stable high-speed internet connection.
• Willingness to travel occasionally for on-site support or training purposes if required.

Benefits

• Competitive salary commensurate with experience and remote work flexibility.
• Comprehensive medical, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Generous paid time off and holidays.
• Opportunities for professional development and advanced technical training.
• Home office equipment allowance.
• Work with a forward-thinking company at the forefront of network technology.