Remote Field Service Coordinator

Placements24; Soweto; Hybrid; ZAR 250,000 - 360,000; Full time

Job summary

Placements24 is seeking a highly organized and proactive Remote Field Service Coordinator to join their fully remote team, supporting operations nationally. You will coordinate and dispatch field service technicians, schedule maintenance, and ensure efficient service delivery across client sites.

Strong logistical and communication skills are essential in a remote-first environment. This role emphasizes independent work, effective collaboration with internal teams, and a focus on customer

Qualifications

• Proven experience as a Field Service Coordinator, Dispatcher, or similar role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with the ability to manage remote teams.
• Proficiency with dispatch software and CRM systems.
• Ability to troubleshoot and resolve logistical challenges effectively.
• Must be comfortable working independently in a remote setting.

Responsibilities

• Schedule, dispatch, and manage field service technicians for installations, maintenance, and repairs.
• Optimize technician routes and schedules to maximize efficiency and minimize response times.
• Serve as the primary point of contact for technicians in the field, providing support and information.
• Communicate with customers regarding service appointments, updates, and issue resolution.
• Maintain accurate records of service calls, work orders, and technician performance in the dispatch system.
• Liaise with other departments (e.g., sales, parts, engineering) to ensure seamless service delivery.

Skills

Field Service Coordination

Dispatcher experience

Organizational skills

Communication skills

Remote team management

Dispatch software

CRM systems

Troubleshooting

Independent worker

Tools

Dispatch software

CRM systems

Job description

About the Role

Our client is looking for a highly organized and proactive Remote Field Service Coordinator to join their fully remote team, supporting operations nationally. This crucial role involves managing and dispatching field service technicians, scheduling maintenance, and ensuring efficient service delivery across all client sites. You will act as a central hub, communicating effectively with technicians, customers, and internal departments to resolve issues, optimize schedules, and maintain high levels of customer satisfaction. This is an excellent opportunity for an experienced coordinator with strong logistical and communication skills to excel in a remote-first environment.

Key Responsibilities

• Schedule, dispatch, and manage field service technicians for installations, maintenance, and repairs.
• Optimize technician routes and schedules to maximize efficiency and minimize response times.
• Serve as the primary point of contact for technicians in the field, providing support and information.
• Communicate with customers regarding service appointments, updates, and issue resolution.
• Maintain accurate records of service calls, work orders, and technician performance in the dispatch system.
• Liaise with other departments (e.g., sales, parts, engineering) to ensure seamless service delivery.

Requirements

• Proven experience as a Field Service Coordinator, Dispatcher, or similar role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with the ability to manage remote teams.
• Proficiency with dispatch software and CRM systems.
• Ability to troubleshoot and resolve logistical challenges effectively.
• Must be comfortable working independently in a remote setting.

Benefits

• Fully remote position with flexible working hours.
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career growth within the company.
• Work within a collaborative and supportive remote team culture.