Field Service Technician - Remote

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional development

Team collaboration

Remote work

Job summary

Placements24 is seeking a motivated Field Service Technician to provide remote support and on-site assistance when needed to clients across regions. You will troubleshoot complex hardware, software, and network issues and guide customers through installation and maintenance remotely.

This role emphasizes independent problem-solving, detailed documentation, and collaboration with engineering teams. A remote-friendly position with flexible hours and opportunities for growth is offered.

Qualifications

• Proven experience as a Field Service Technician or in a similar technical support role.
• Strong proficiency in troubleshooting hardware, software, and network-related issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with remote access and diagnostic tools is essential.
• Ability to work independently and manage time effectively in a remote work environment.

Responsibilities

• Provide remote technical support and troubleshooting for complex equipment and systems.
• Diagnose and resolve hardware and software issues reported by customers.
• Guide customers through installation, configuration, and maintenance procedures remotely.
• Maintain detailed service records and document all troubleshooting steps and resolutions.
• Collaborate with internal engineering teams to upscale resolve complex technical problems.
• Onboard new clients and provide them with necessary technical guidance and training.

Job description

About the Role

Our client is seeking a motivated and self-sufficient Field Service Technician to provide remote support and, when necessary, on-site technical assistance to clients across various regions. This role is designed for an individual who excels at troubleshooting complex technical issues independently and can effectively guide clients through diagnostic and repair processes via remote communication channels. You will be instrumental in ensuring customer satisfaction by resolving technical challenges efficiently, contributing to the overall success of our service operations from a remote setting.

Key Responsibilities

• Provide remote technical support and troubleshooting for complex equipment and systems.
• Diagnose and resolve hardware and software issues reported by customers.
• Guide customers through installation, configuration, and maintenance procedures remotely.
• Maintain detailed service records and document all troubleshooting steps and resolutions.
• Collaborate with internal engineering teams to upscale resolve complex technical problems.
• Onboard new clients and provide them with necessary technical guidance and training.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Strong proficiency in troubleshooting hardware, software, and network-related issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with remote access and diagnostic tools is essential.
• Ability to work independently and manage time effectively in a remote work environment.
• A background in installation and maintenance services is highly desirable.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours and the convenience of a fully remote position.
• Health, dental, and vision insurance coverage.
• Opportunities for professional growth and skill development.
• A supportive and collaborative virtual team environment.