Remote Fleet Dispatcher & Coordinator

Placements24; Cape Town; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Remote work allowance

Advanced dispatch tech tools

Professional development opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a proactive Remote Fleet Dispatcher & Coordinator to manage and optimize fleet operations from anywhere. You will assign routes, monitor movements, and ensure efficient flow of goods while serving as the central point of contact for drivers, clients, and management.

Key strengths include experience in fleet dispatching, proficiency with dispatch software and GPS tracking, and the ability to work independently in a remote environment with strong communication skills.

Qualifications

• Proven experience in fleet dispatching or logistics coordination.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a remote setting.

Responsibilities

• Manage and coordinate daily fleet operations with route planning and dispatching.
• Monitor vehicle locations in real-time and provide proactive updates.
• Serve as primary contact for drivers and clients, relaying operational info.
• Maintain accurate records of fleet activities and delivery confirmations.
• Communicate with clients regarding status and scheduling.
• Troubleshoot operational issues such as delays or breakdowns.

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client is seeking a proactive and organized Remote Fleet Dispatcher & Coordinator to manage and optimize their fleet operations from anywhere. In this vital role, you will be responsible for assigning routes, monitoring vehicle movements, and ensuring the efficient flow of goods and services. You will serve as the central point of communication between drivers, clients, and operational management, utilizing advanced dispatch software to streamline operations. This is an ideal opportunity for an experienced logistics professional who thrives in a remote setting, excels at problem-solving, and is dedicated to maintaining high standards of operational efficiency and customer satisfaction across the entire fleet, regardless of geographical location.

Key Responsibilities

• Manage and coordinate daily fleet operations, including route planning, scheduling, and dispatching drivers using specialized software.
• Monitor vehicle locations and progress in real-time, providing proactive updates and addressing potential delays or issues.
• Act as the primary point of contact for drivers, offering support, guidance, and relaying important operational information.
• Maintain accurate records of fleet activities, driver performance, fuel usage, and delivery confirmations.
• Communicate effectively with clients regarding delivery status, scheduling, and any necessary adjustments.
• Troubleshoot and resolve operational challenges, such as breakdowns, traffic disruptions, or customer concerns, in a timely manner.

Requirements

• Proven experience in fleet dispatching, logistics coordination, or a similar role, preferably with remote work experience.
• Proficiency in using dispatch software and GPS tracking systems.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Ability to work independently, manage time effectively, and remain calm under pressure in a remote setting.
• A reliable internet connection and a dedicated workspace conducive to remote work are essential.

Benefits

• Competitive salary package with remote work allowance.
• Opportunity to work from the comfort of your home office.
• Access to advanced dispatch and fleet management technology.
• Professional development opportunities in logistics and supply chain management.
• A collaborative and supportive virtual team environment focused on achieving operational excellence.