Family Support Specialist (Remote)

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote position

Professional training opportunities

Flexible work schedule

Job summary

Placements24 is seeking a compassionate Family Support Specialist to join a fully remote team. You will provide counseling and guidance to families navigating parenting, child development, and socio-economic challenges, using secure messaging, video calls, and phone.

The role requires a degree or diploma in Social Work or related field, at least three years of direct family work, and strong virtual communication skills.

Qualifications

• Degree or diploma in Social Work, Psychology, Child and Family Studies, or related field.
• Minimum of 3 years of experience working directly with families in a support or counseling capacity.
• Excellent virtual communication and active listening skills.
• Proficiency with video conferencing platforms and case management software.
• Ability to manage a caseload remotely and work autonomously.

Responsibilities

• Conduct remote needs assessments to understand family challenges and strengths.
• Develop and implement individualized family support plans with families.
• Provide direct counseling and support services via phone, video conferencing, and secure messaging.
• Connect families with community resources such as educational programs, healthcare, and financial assistance.
• Collaborate with other professionals to ensure coordinated care.

Skills

Virtual communication

Active listening

Case management

Education

Degree or Diploma in Social Work/ Psychology/ Child and Family Studies

Tools

Zoom/Teams

Case management software

Job description

About the Role

Our client is actively seeking a compassionate and skilled Family Support Specialist to join their expanding, fully remote team. This critical role involves providing comprehensive support to families navigating various life challenges, including parenting, child development, and socio-economic difficulties. As a remote Family Support Specialist, you will leverage technology to connect with families, offer guidance, facilitate access to resources, and empower them to build stronger, more resilient households. The position demands a proactive approach, empathy, and a strong understanding of family dynamics and community services. You will be instrumental in delivering high-quality, client-centered services from a distance, ensuring that geographical barriers do not impede access to vital support. We are looking for dedicated professionals who are passionate about strengthening families and possess the expertise to excel in a remote-first environment. This is an exceptional chance to contribute to positive family outcomes across communities, working flexibly and effectively.

Key Responsibilities

• Conduct remote needs assessments to understand family challenges and strengths.
• Develop and implement individualized family support plans in collaboration with families.
• Provide direct counseling and support services via phone, video conferencing, and secure messaging.
• Connect families with appropriate community resources, such as educational programs, healthcare services, and financial assistance.
• Offer guidance and practical strategies on parenting skills, child behavior management, and family communication.
• Facilitate virtual support groups and workshops for families.
• Maintain accurate and confidential client records using our client's digital systems.
• Advocate for families' needs with relevant agencies and service providers.
• Stay updated on best practices in family support, child development, and community resources.
• Collaborate with other professionals, such as social workers and educators, to ensure coordinated care.

Requirements

• A degree or diploma in Social Work, Psychology, Child and Family Studies, or a related field.
• Minimum of 3 years of experience working directly with families in a support or counseling capacity.
• Demonstrated understanding of child development, family systems, and common family stressors.
• Excellent virtual communication and active listening skills.
• Proficiency in using video conferencing platforms (e.g., Zoom, Teams) and case management software.
• Strong organizational skills and the ability to manage a caseload remotely.
• Ability to work autonomously and demonstrate initiative.
• A patient, empathetic, and non-judgmental approach.
• Reliable internet connection and a dedicated, private workspace.
• Knowledge of local resources within South Africa is advantageous.

Benefits

• Competitive annual salary of R per annum.
• Fully remote position offering significant work-life balance and flexibility.
• Opportunities for professional growth and specialized training.
• Supportive virtual team environment.
• The satisfaction of making a meaningful difference in family well-being.
• Access to modern remote work tools and resources.