Remote Senior Family Support Specialist (Virtual Guidance)

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote position offering maximum

Continuous training and development

Job summary

Placements24 is seeking a compassionate and experienced Remote Senior Family Support Specialist to provide comprehensive virtual assistance to families navigating childcare and household management challenges.

This fully remote role requires expertise in family dynamics, child development, and effective parenting strategies, with the flexibility to work from anywhere with a stable internet connection. You will empower families and enhance outcomes remotely.

Qualifications

• Master's degree in Social Work, Psychology, Counseling, Child Development, or related field.
• Minimum of 6 years of experience in family support, counseling, child development, or related roles.
• Proven expertise in addressing diverse family needs and challenges.
• Exceptional interpersonal, communication, and active listening skills.

Responsibilities

• Conducting virtual one-on-one sessions with families to discuss challenges and goals.
• Providing expert advice on childcare, child behavior, household management, and work-life balance.
• Developing personalized support plans and resources for families.
• Offering emotional support and active listening during consultations.
• Creating and curating helpful content for family resources.
• Staying abreast of current research and best practices in family support and child development.
• Maintaining client confidentiality and accurate records of consultations.
• Collaborating with internal teams to ensure seamless service delivery.
• Acting as a primary point of contact for assigned families.

Skills

Interpersonal skills

Communication

Active listening

Education

Master's degree in Social Work/ Psychology/ Counseling/ Child Development or related field

Tools

Zoom

Teams

Job description

About the Role

Our client is seeking a compassionate and experienced Remote Senior Family Support Specialist to provide comprehensive virtual assistance to families navigating various childcare and household management challenges. This fully remote role requires an individual with a deep understanding of family dynamics, child development, and effective parenting strategies. You will be responsible for conducting online consultations, offering personalized advice, and creating action plans to support families in achieving their goals. The ideal candidate is a strong communicator, empathetic, and adept at utilizing technology to deliver exceptional service. This position offers the flexibility to work from anywhere with a stable internet connection, making it ideal for professionals seeking work-life balance. You will play a crucial role in empowering families and strengthening households through expert, accessible virtual support. We are looking for a dedicated professional who can build trust and provide valuable guidance remotely. Your expertise will be instrumental in enhancing our client's reach and impact.

Key Responsibilities

• Conducting virtual one-on-one sessions with families to discuss challenges and goals.
• Providing expert advice on childcare, child behavior, household management, and work-life balance.
• Developing personalized support plans and resources for families.
• Offering emotional support and active listening during consultations.
• Creating and curating helpful content (e.g., articles, tip sheets, webinars) for family resources.
• Staying abreast of current research and best practices in family support and child development.
• Maintaining client confidentiality and accurate records of consultations.
• Collaborating with internal teams to ensure seamless service delivery.
• Acting as a primary point of contact for assigned families.

Requirements

• Master's degree in Social Work, Psychology, Counseling, Child Development, or a related field.
• Minimum of 6 years of experience in family support, counseling, child development, or related roles.
• Proven expertise in addressing diverse family needs and challenges.
• Exceptional interpersonal, communication, and active listening skills.
• Proficiency in using video conferencing software (e.g., Zoom, Teams) and online collaboration tools.
• Strong organizational and time-management abilities, with the capacity to work independently.
• A stable high-speed internet connection and a suitable remote workspace.
• Must be legally eligible to work in SouthAfrica.

Benefits

• Highly competitive salary package commensurate with experience.
• Fully remote position offering ultimate flexibility.
• Significant opportunity for professional growth and impact.
• Access to continuous training and development resources.
• Positive and supportive remote work environment.