Remote Customer Success Manager — Grow Retention & Value

Placements24; Soweto; Hybrid; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Professional development

Career advancement

Impact on client success

Supportive virtual team

Modern remote tools

Client-focused organization

Job summary

Placements24 is seeking a Remote Customer Success Manager to support clients from Soweto and beyond in a fully remote team. You will build strong relationships, identify needs, and drive value across the client journey.

The role emphasizes proactive success planning and collaboration with cross-functional teams. The ideal candidate excels in virtual communication, maintains client satisfaction, and contributes to growth through retention and upsell opportunities.

Qualifications

• Proven experience in customer success management, account management, or similar client-facing roles.
• Ability to build and maintain strong client relationships in a remote setting.
• Excellent communication, presentation, and interpersonal skills for virtual interactions.
• Self-motivated with strong time management in a remote work environment.

Responsibilities

• Manage a portfolio of assigned clients as their primary advocate and contact.
• Engage proactively to understand goals, challenges, and success metrics.
• Develop and execute tailored success plans for each client.
• Monitor health and usage to identify at-risk accounts and drive retention.
• Conduct regular check-ins, reviews, and remote training sessions.
• Educate on new features and best practices to optimize usage.
• Identify opportunities for upselling and client advocacy.
• Collaborate with sales, support, and product teams for a cohesive experience.

Skills

Customer success

Account management

Remote collaboration

CRM software

Education

Bachelor's degree

Tools

CRM software

Customer success platforms

Job description

Placements24 is seeking a Remote Customer Success Manager to support clients from Soweto and beyond in a fully remote team. You will build strong relationships, identify needs, and drive value across the client journey.

The role emphasizes proactive success planning and collaboration with cross-functional teams. The ideal candidate excels in virtual communication, maintains client satisfaction, and contributes to growth through retention and upsell opportunities.