Remote Customer Support Agent

Placements24; Gqeberha; Hybrid; ZAR 100,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Online training and development

No commute

Supportive remote team

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to join a fully remote team. You will deliver outstanding customer service and technical assistance to clients anywhere, thriving in a home-based setting and contributing to high customer satisfaction for a remote-first operation.

Responsibilities include handling inquiries via email, phone, and chat, resolving issues, and maintaining thorough documentation.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent verbal and written English communication skills.
• Ability to work remotely with reliable internet and a dedicated home workspace.

Responsibilities

• Manage and resolve customer inquiries and support requests via email, phone, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot common issues and guide customers through resolution steps.
• Document all customer interactions and solutions in the support system.
• Escalate complex issues to higher-level support or relevant departments.
• Contribute to knowledge base articles and FAQs for self-service support.

Skills

Customer support

Communication

Organization

Problem solving

Tools

CRM software

Job description

About the Role

Our client is actively recruiting a dedicated Remote Customer Support Agent to join their fully remote team. You will be responsible for providing outstanding customer service and technical assistance to clients from anywhere, ensuring their needs are met promptly and efficiently. This role is ideal for individuals who are self-disciplined, possess excellent communication skills, and thrive in a home-based work environment. You will be a key player in maintaining high customer satisfaction levels, contributing significantly to the company's remote-first operational model, supporting users nationally.

Key Responsibilities

• Manage and resolve customer inquiries and support requests via email, phone, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot common issues and guide customers through resolution steps.
• Document all customer interactions and solutions in the support system.
• Escalate complex issues to higher-level support or relevant departments.
• Contribute to knowledge base articles and FAQs for self-service support.

Requirements

• Proven experience in a customer support or helpdesk role, preferably remote.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer support software and tools.
• Strong organizational skills and the ability to manage workload independently.
• Reliable internet connection and a dedicated home workspace.
• A customer-centric mindset with a passion for problem-solving.

Benefits

• Competitive salary commensurate with remote work experience.
• Flexible working hours within defined support shifts.
• Access to online training and professional development programs.
• Opportunity to work with a leading company without the commute.
• A supportive and connected remote team environment.