Yard & Customer Service Assistant

The Building Company; Noordwes; Remote; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Comprehensive training

Career progression

Supportive team

Job summary

The Building Company is seeking a Remote Customer Support Representative to join our client’s customer service team. You will handle inquiries across email, chat, and phone, troubleshoot issues, and provide friendly, accurate solutions from a remote location.

You will document interactions in the CRM, escalate priority issues, and contribute to improving service processes. A strong communicator with empathy and independence will thrive here, with comprehensive training and a flexible remote

Qualifications

• Proven experience in customer service or support.
• Strong communication, listening, and problem-solving skills.
• Empathetic and positive attitude.
• Ability to work independently in a remote setting.
• Proficiency with CRM software.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Troubleshoot and resolve customer issues and service questions.
• Provide accurate information about products, services, and policies.
• Document all interactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback to improve service processes.

Skills

Excellent communication

Active listening

Problem-solving

Empathy

Independent / self-motivated

CRM proficiency

Computer literacy

Education

High school diploma

Tools

CRM software

Job description

Our client is actively seeking a dedicated and empathetic Remote Customer Support Representative to join their customer service team. This role is critical in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels, including email, chat, and phone. Working from a remote location, you will be the first point of contact for customer inquiries, troubleshooting issues, and providing solutions that enhance customer satisfaction and loyalty. This is an ideal role for individuals passionate about helping others and seeking a flexible work arrangement.

About the Role

Our client is actively seeking a dedicated and empathetic Remote Customer Support Representative to join their customer service team. This role is critical in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels, including email, chat, and phone. Working from a remote location, you will be the first point of contact for customer inquiries, troubleshooting issues, and providing solutions that enhance customer satisfaction and loyalty. This is an ideal role for individuals passionate about helping others and seeking a flexible work arrangement.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Troubleshoot and resolve customer issues, product questions, and service complaints effectively.
• Provide accurate information about products, services, and company policies.
• Document all customer interactions and resolutions in the CRM system.
• Identify and elevate priority issues to the appropriate departments.
• Gather customer feedback and contribute to improving customer service processes.

Requirements

• Previous experience in a customer service or support role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• Ability to empathize with customers and maintain a positive attitude.
• Proficiency with computers and experience with CRM software.
• Self-motivated and able to work independently in a remote setting .
• High school diploma or equivalent required; further education is a plus.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Flexible remote work schedule.
• Comprehensive training on products and support systems.
• Opportunities for advancement within the customer service department.
• Supportive team environment focused on customer success.