Remote E-commerce Ops Specialist - Drive Online Growth

Placements24

Durban

Hybrid

ZAR 400,000 - 700,000

Full time

3 days ago

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Benefits offered by this job

Fully remote work

Professional development

Home office stipend

Job summary

Placements24 is recruiting a Remote E-commerce Operations Specialist for a leading FMCG client. The role focuses on managing online sales channels, optimizing the digital customer journey, and driving online growth from a home office.

You will collaborate with internal teams and external partners to ensure seamless order fulfillment, accurate product listings, and data-driven insights for conversion optimization. Remote work is supported.

Qualifications

Bachelor's degree preferred or equivalent experience.
3-5 years in e-commerce operations, online merchandising, or digital marketing.
Strong knowledge of analytics tools and CMS platforms.
Excellent analytical and problem solving skills.

Responsibilities

Manage product listings, content and merchandising across e-commerce platforms.
Monitor website performance and coordinate with development teams to fix issues.
Process online orders and coordinate with logistics partners for fulfillment.
Analyze sales data and site traffic to identify trends and opportunities.
Plan and manage promotions and discounts on e-commerce channels.
Ensure brand consistency across digital touchpoints.
Handle customer inquiries from e-commerce channels and escalate when needed.
Collaborate with marketing to support digital campaigns and optimize conversions.
Stay updated on e-commerce trends in the FMCG sector.