Remote E‑Commerce Ops & Customer Experience Specialist

Placements24

South Africa

Remote

ZAR 167,000 - 234,000

Full time

2 days ago

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Benefits offered by this job

Remote work bonuses

Flexible working hours

Training and professional development

Job summary

Placements24 is seeking a dedicated Online Retail Assistant to join our fully remote team, supporting operations for the company’s ecommerce presence. You will manage online orders, assist customers through digital channels, and ensure a seamless online shopping experience.

The role is ideal for an organized individual with excellent communication skills and a passion for online retail, offering remote work flexibility and a chance to contribute to the growth of the digital footprint from

Qualifications

Proven experience in customer service, e-commerce, or a related online role.
Excellent written and verbal communication skills.
Proficiency with e-commerce platforms and online communication tools.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Self-motivated with the ability to work independently in a remote setting.

Responsibilities

Process and manage online customer orders, ensuring accuracy and timeliness.
Respond to customer inquiries via email, chat, and social media platforms promptly and professionally.
Assist customers with product information, order tracking, and returns/exchanges.
Update product information and manage listings on the e-commerce platform.
Collaborate with the e-commerce team to improve website functionality and customer journey.