Remote E-commerce Operations Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training opportunities

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Operations Assistant to support their online retail business from a home office. You will manage orders, monitor fulfillment, and improve the customer experience by collaborating with the e-commerce manager and fulfillment teams.

This fully remote role requires strong organizational skills, excellent written and verbal communication, and the ability to work independently in a fast-paced online environment.

Qualifications

• Experience in e-commerce operations or order processing.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational ability.

Responsibilities

• Process and manage incoming online orders, ensuring accuracy and timeliness.
• Monitor order fulfillment, shipping, and delivery processes.
• Respond to customer inquiries regarding orders, shipping, and product availability via email and chat.
• Update product information, pricing, and inventory levels on the e-commerce platform.
• Assist in the coordination of returns and exchanges, ensuring efficient processing.
• Collaborate with marketing and web development teams on promotional activities and website updates.

Skills

E-commerce ops

Customer service

Order management

Job description

Placements24 is seeking a detail-oriented Remote E-commerce Operations Assistant to support their online retail business from a home office. You will manage orders, monitor fulfillment, and improve the customer experience by collaborating with the e-commerce manager and fulfillment teams.

This fully remote role requires strong organizational skills, excellent written and verbal communication, and the ability to work independently in a fast-paced online environment.