Remote E-commerce Community Manager

Placements24; Durban; Hybrid; ZAR 200,000 - 350,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Professional development opportunities

Job summary

Placements24 in Durban is seeking a Remote E-commerce Community Manager to nurture our online community, engage customers, and boost brand loyalty across social channels. You will be the voice of the brand, respond to inquiries, and foster a positive, inclusive environment from a fully remote setup.

Responsibilities include developing engagement strategies, creating content, moderating discussions, tracking sentiment, and collaborating with marketing to align community efforts with broader

Qualifications

• Proven experience in community management or social media.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Familiarity with customer support and moderating communities.

Responsibilities

• Develop and execute strategies to build and engage the online community across platforms.
• Act as the primary point of contact for community members, replying promptly and professionally.
• Monitor online conversations and engage with users to foster a positive atmosphere.
• Create and curate engaging content (posts, polls, Q&A) to stimulate discussion.
• Identify and engage with brand advocates and influencers within the community.
• Manage customer support issues escalated through community channels and coordinate with relevant departments.
• Gather community feedback to inform product development and marketing strategies.
• Track and report on community growth, engagement metrics, and sentiment analysis.
• Enforce community guidelines and moderate discussions to maintain a safe environment.
• Collaborate with the marketing team to align community initiatives with broader campaigns.

Skills

Community management

Social media management

Customer support

Written communication

Job description

About the Role

Our client, a thriving online retail brand, is seeking a dedicated and passionate Remote E-commerce Community Manager to foster and grow our online community. This fully remote position allows you to connect with customers from the comfort of your own home, driving engagement, building brand loyalty, and providing exceptional customer support through social media and community platforms. You will be the voice of the brand, interacting with customers, responding to queries, and creating a positive and supportive environment. This role is perfect for someone who excels at building relationships online and understands the nuances of community building within the e-commerce sector, specifically for a brand that values connection and customer experience. This is a fully remote opportunity, welcoming applications from across South Africa.

Key Responsibilities

• Develop and execute strategies to build and engage our client's online community across various platforms (e.g., Facebook groups, forums, social media comments).
• Act as the primary point of contact for community members, responding promptly and professionally to inquiries, comments, and feedback.
• Monitor online conversations and proactively engage with users, fostering a positive and interactive community atmosphere.
• Create and curate engaging content (posts, polls, Q&A) to stimulate discussion and encourage user participation.
• Identify and engage with brand advocates and influencers within the community.
• Manage customer support issues escalated through community channels, coordinating with relevant departments to ensure timely resolution.
• Gather community feedback and insights to inform product development, marketing strategies, and customer service improvements.
• Track and report on community growth, engagement metrics, and sentiment analysis.
• Enforce community guidelines and moderate discussions to maintain a safe and respectful environment.
• Collaborate with the marketing team to align community initiatives with broader campaign goals.

Requirements

• Proven experience in community management, social media management, or customer support, preferably within an e-commerce context.
• Excellent written and verbal communication skills, with a friendly, empathetic, and professional tone.
• Deep understanding of social media platforms and online community dynamics.
• Experience in creating engaging online content.
• Strong problem-solving skills and the ability to handle customer escalations effectively.
• Proficiency in using community management tools and social media analytics.
• Ability to work independently, manage time effectively, and maintain motivation in a remote setting.
• A genuine passion for building relationships and fostering positive online interactions.
• Experience with conflict resolution and moderation is advantageous.
• Self-motivated with a strong sense of responsibility and accountability.

Benefits

This is a fully remote position offering the flexibility to work from anywhere in South Africa. Our client provides a competitive salary, opportunities for professional development, and the chance to be part of a growing and customer-centric e-commerce business. You will receive all the necessary support and resources to excel in this role from our client, who values its remote team members' contributions and well-being. Join a company that prioritizes connection and empowers its employees.