Remote E-commerce Assistant

Placements24; Bloemfontein; Hybrid; ZAR 45,000 - 134,000; Part time

Benefits offered by this job

Flexible part-time schedule

Work from home

Remote team collaboration

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Assistant to support online retail operations on a part-time basis from home. You will manage product listings, process orders, and assist customer inquiries to ensure a smooth shopping experience.

Ideal candidates have experience in e-commerce or online customer service, strong attention to detail, and proficiency with platforms like Shopify or WooCommerce. A flexible schedule and virtual team collaboration are offered.

Qualifications

• Experience in an e-commerce or online customer service role.
• Strong attention to detail and organizational skills.
• Proficiency with online marketplaces (Shopify, WooCommerce) and digital tools.
• Excellent written and verbal communication for remote interactions.
• Ability to manage multiple tasks in a remote work environment.

Responsibilities

• Manage and update product listings on e-commerce platforms with accurate descriptions, pricing, and imagery.
• Process customer orders, track shipments, and handle returns/exchanges.
• Respond to customer inquiries via email, chat, and phone with timely, helpful support.
• Assist in creating and scheduling social media content to promote products and sales.
• Monitor website performance and troubleshoot UX issues and technical problems.
• Collaborate with marketing on online campaigns and promotions.

Skills

E-commerce experience

Attention to detail

Remote collaboration

Written and verbal communication

Multi-tasking

Education

High school diploma

Marketing/business coursework

Tools

Shopify

WooCommerce

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Assistant to support their online retail operations. This part-time position is perfect for someone who enjoys the digital marketplace and excels at managing online content and customer interactions from home. You will play a key role in maintaining the accuracy of product listings, processing online orders, and providing excellent customer service to online shoppers. This is an excellent opportunity to gain valuable experience in the rapidly growing field of e-commerce within a flexible, remote-first setting.

Key Responsibilities

• Manage and update product listings on e-commerce platforms, ensuring accuracy in descriptions, pricing, and imagery.
• Process customer orders, track shipments, and manage returns and exchanges for online sales.
• Respond to customer inquiries via email, chat, and phone, providing timely and helpful support.
• Assist in the creation and scheduling of social media content to promote products and sales.
• Monitor website performance and identify any technical issues or user experience problems.
• Collaborate with the marketing team on online campaigns and promotions.

Requirements

• Previous experience in an e-commerce or online customer service role is preferred.
• Strong attention to detail and excellent organizational skills.
• Proficiency with online marketplaces (e.g., Shopify, WooCommerce) and digital tools.
• Excellent written and verbal communication skills for remote interaction.
• Ability to manage multiple tasks effectively in a remote work environment.
• High school diploma or equivalent; some college coursework in marketing or business is a plus.

Benefits

• Competitive prorated salary based on hours worked.
• Flexible part-time schedule and the ability to work from home.
• Gain hands-on experience in the dynamic world of online retail .
• Opportunities to learn new digital marketing and e-commerce skills.
• Supportive remote team culture focused on collaboration and efficiency.