Remote Dispatcher and Fleet Support - National Operations

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Remote work

Medical & dental benefits

Provident fund

Flexible hours

Training & development

Job summary

Placements24 is seeking a seasoned Remote Dispatcher and Fleet Support professional to optimize delivery operations from a home office. You will coordinate dispatch for a vehicle fleet, communicate with drivers, and monitor progress using GPS tracking and dispatch software across regions in South Africa.

The ideal candidate has at least 3 years in dispatching or fleet management, strong remote communication skills, and solid knowledge of transport regulations.

Qualifications

• Minimum 3 years in dispatching or fleet management.
• Proficient with dispatch software and GPS tracking.
• Excellent remote communication and team coordination.
• Ability to work independently from a home-office.
• Knowledge of transportation regulations.

Responsibilities

• Manage and coordinate daily dispatch operations for a fleet of vehicles.
• Communicate with drivers to assign routes and monitor progress.
• Use dispatch software and GPS tracking to monitor locations.
• Identify and resolve delays, breakdowns, or exceptions.
• Coordinate with maintenance for servicing and repairs.
• Maintain dispatch logs and driver records.
• Respond to inquiries from drivers, customers, and internal teams.
• Optimize routes based on real-time conditions.
• Ensure compliance with regulations and company policies.
• Provide support to drivers and foster positive working relationships.

Skills

Communication

Remote leadership

Problem solving

Independent work

Regulations knowledge

Logistics experience

Tools

Dispatch software

GPS tracking

Fleet software

Job description

About the Role

Our client, a leading national transport provider, is seeking a highly motivated and experienced Remote Dispatcher and Fleet Support professional to manage and optimize delivery operations across various regions, potentially including areas around Paarl, Western Cape . Operating entirely remotely, this role is integral to ensuring the efficient scheduling, tracking, and management of our delivery fleet. The ideal candidate will possess exceptional communication skills, a strong understanding of dispatch systems, and the ability to proactively address logistical challenges from afar. This is a perfect opportunity for a seasoned professional who thrives in a remote work environment and excels at coordinating complex transportation networks. We are looking for an individual who is proactive, organized, and adept at using technology to streamline operations.

Key Responsibilities

• Manage and coordinate daily dispatch operations for a fleet of vehicles, ensuring timely and efficient deliveries.
• Communicate effectively with drivers to assign routes, provide instructions, and monitor progress throughout the day.
• Utilize dispatch software and GPS tracking systems to monitor vehicle locations, delivery status, and driver performance.
• Proactively identify and resolve potential issues such as traffic delays, vehicle breakdowns, or delivery exceptions.
• Coordinate with the fleet maintenance team to schedule routine servicing and address urgent repair needs.
• Maintain accurate dispatch logs, driver records, and operational reports.
• Respond to inquiries from drivers, customers, and internal departments regarding shipment status and operational matters.
• Optimize routes and schedules based on real-time conditions and client requirements.
• Ensure compliance with all relevant transportation regulations and company policies.
• Provide support and assistance to drivers, fostering a positive and productive working relationship.

Requirements

• Minimum of 3 years of experience in dispatching, fleet management, or a similar logistics role.
• Proficiency with dispatch software, GPS tracking systems, and other relevant logistics technology.
• Excellent communication and interpersonal skills, with the ability to manage remote teams effectively.
• Strong problem-solving and decision-making capabilities.
• Ability to work independently in a remote setting and manage workload efficiently.
• Sound knowledge of transportation regulations and best practices.
• Experience in coordinating a fleet of commercial vehicles is essential.
• A reliable internet connection and a dedicated home office space.
• Ability to remain calm and effective under pressure.

Benefits

This role offers a competitive remote salary, comprehensive medical and dental benefits, and a provident fund contribution. Employees benefit from flexible working hours and the autonomy of managing their workday from home. Our client invests in professional development, offering access to online training and workshops focused on logistics and remote work technologies. As part of an innovative and growing company, there are opportunities for career advancement and to contribute to the strategic direction of our national operations. We provide the necessary digital tools and support to ensure remote employees are successful and engaged.