Remote Digital Marketing Client Success Lead

Employmate Limited; Johannesburg; Remote; ZAR 315,000 - 377,000; Part time

Job summary

Employmate Limited is seeking an experienced Digital Marketing Client Services Manager to join a growing digital marketing business servicing the Australian market.

You will oversee a portfolio of digital marketing clients and act as the main point of contact between customers and the internal marketing team, coordinating onboarding, maintaining relationships and ensuring campaigns align with client objectives.

Qualifications

• Minimum 2 years in an SEO agency.
• Experience in digital marketing account management or client services.
• Strong SEO strategy, performance and reporting skills.
• Proven ability to manage multiple client accounts.
• Confident client communication via email, video calls and meetings.
• Ability to interpret marketing data and explain results clearly.
• Good organisational skills and deadline management.
• Experience collaborating with internal marketing or creative teams.
• Excellent written and verbal English.

Responsibilities

• Manage a portfolio of digital marketing accounts and be primary contact for clients.
• Lead onboarding calls, client meetings, campaign reviews and quarterly catch-ups.
• Translate client objectives into digital marketing priorities.
• Coordinate onboarding for 10+ new clients per month.
• Ensure onboarding information and records are accurate.
• Collaborate with internal teams to implement campaigns and ensure timelines.
• Maintain campaign progress communications and performance updates.
• Support client satisfaction, retention and account growth.
• Identify opportunities to improve campaign performance.

Skills

SEO knowledge

Client management

English communication

Account management

Multi-account handling

Data interpretation

Presentation skills

Reporting

Tools

ClickUp

SEMrush

GoHighLevel

Job description

Employmate Limited is seeking an experienced Digital Marketing Client Services Manager to join a growing digital marketing business servicing the Australian market.

You will oversee a portfolio of digital marketing clients and act as the main point of contact between customers and the internal marketing team, coordinating onboarding, maintaining relationships and ensuring campaigns align with client objectives.