Remote Operations Lead - Digital Marketing Agency

Remote Choice; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Confidential, a growing digital marketing agency with ~20 professionals, is seeking a hands-on Operations Manager to improve operational efficiency, accountability and free up senior leadership to focus on strategic priorities.

This role requires someone who can connect people, projects, resources and commercial administration to ensure the business operates effectively, identify issues early and drive continuous process improvements, automation and better reporting.

Qualifications

• Experience managing operations in a small to mid-sized agency.
• Strong understanding of resource planning and project delivery.
• Commercial awareness of how time and scope affect profitability.
• Ability to identify and resolve recurring operational problems.

Responsibilities

• Coordinate resources, capacity and project delivery.
• Maintain accurate project and billing records.
• Establish accountability and follow-through across teams.
• Lead onboarding and launch readiness for new clients.
• Drive continuous improvement and automation initiatives.

Skills

Operations management

Resource planning

Project delivery

Job description

Confidential, a growing digital marketing agency with ~20 professionals, is seeking a hands-on Operations Manager to improve operational efficiency, accountability and free up senior leadership to focus on strategic priorities.

This role requires someone who can connect people, projects, resources and commercial administration to ensure the business operates effectively, identify issues early and drive continuous process improvements, automation and better reporting.