Remote Dial-In Support Specialist - First Call Resolution

Dante Personnel; Durban North; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Dante Personnel in Durban North is seeking an IT support professional to perform remote diagnostics and remote user mobile support, install and upgrade software for external customers, and draft quotations. You must have reliable transport and be prepared to work overtime as required.

Responsibilities include updating policies, meeting service targets, and prioritizing critical issues. Familiarity with remote tools like TeamViewer, AnyDesk, MSP Link, and VNC is advantageous.

Qualifications

• Own reliable transport.
• Willing to work overtime from time to time.
• Update the relevant policies and procedures.
• Troubleshooting, good fault finding and problem-solving skills.
• External customers software installation and upgrades.
• Drafting quotation.
• Offer first call resolution to client.
• Remote diagnostic, remote user mobile support.
• Meeting service targets and ability to work under pressure.
• Device management, good organizational skill – must be able to plan and prioritize to ensure the most critical problems are attended to first.
• Familiar with remote applications such as TeamViewer, AnyDesk, MSP Link, VNC would be advantageous.

Skills

Troubleshooting

Problem-solving

Organizational skills

Prioritization

Time management

Overtime willingness

Customer service

Remote support

Tools

TeamViewer

AnyDesk

MSP Link

VNC

Job description

Dante Personnel in Durban North is seeking an IT support professional to perform remote diagnostics and remote user mobile support, install and upgrade software for external customers, and draft quotations. You must have reliable transport and be prepared to work overtime as required.

Responsibilities include updating policies, meeting service targets, and prioritizing critical issues. Familiarity with remote tools like TeamViewer, AnyDesk, MSP Link, and VNC is advantageous.