Remote Dial-In Support Specialist - First-Call Resolution

Dante Personnel; South Africa; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Dante Personnel is seeking a technically capable candidate with own reliable transport to support clients with remote diagnostics, software installations, and updates. The role involves troubleshooting, first call resolution, and proactive device management while meeting service targets and working under pressure.

Willingness to work overtime occasionally is required, and familiarity with remote tools like TeamViewer, AnyDesk, MSP Link, and VNC is advantageous.

Qualifications

• Own reliable transport.
• Willing to work overtime occasionally.
• Update policies and procedures.
• Strong troubleshooting and fault-finding skills.
• Experience with remote diagnostics and remote user mobile support.
• Ability to meet service targets under pressure.
• Strong device management and prioritisation.

Responsibilities

• Offer first call resolution to clients.
• Provide remote diagnostic support and remote user mobile assistance.
• Draft quotations for clients.
• Manage devices and prioritise critical issues.
• Meet service targets and perform under pressure.

Skills

Troubleshooting

Remote diagnostics

First call resolution

Remote support

Tools

TeamViewer

AnyDesk

MSP Link

VNC

Job description

Dante Personnel is seeking a technically capable candidate with own reliable transport to support clients with remote diagnostics, software installations, and updates. The role involves troubleshooting, first call resolution, and proactive device management while meeting service targets and working under pressure.

Willingness to work overtime occasionally is required, and familiarity with remote tools like TeamViewer, AnyDesk, MSP Link, and VNC is advantageous.