Remote Delivery Operations Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Career advancement

Job summary

Placements24 is seeking a dynamic Remote Delivery Operations Coordinator to oversee daily dispatch and optimize delivery operations for drivers in Mahikeng and beyond. This fully remote role requires strong logistics expertise and the ability to troubleshoot in real-time from a virtual command center.

You will monitor driver progress, manage schedules, and maintain performance records while collaborating with cross-functional teams to ensure timely deliveries and high service levels.

Qualifications

• Experience in logistics coordination or dispatch operations.
• Proficient with dispatch software and GPS tracking.
• Strong communication and problem-solving skills for remote teams.

Responsibilities

• Coordinate and manage daily delivery schedules for a fleet of drivers in the Mahikeng area.
• Use dispatch software and tracking systems to monitor driver progress and on-time deliveries.
• Identify and resolve operational issues, such as delays or customer issues, and inform drivers/management.
• Serve as primary point of contact for drivers needing support during shifts.
• Maintain records of deliveries, driver performance, and operational metrics.
• Collaborate with other operational teams to ensure efficient workflow and resource allocation.

Skills

Logistics coordination

Dispatch operations

Remote team communication

Problem solving under pressure

Tools

Dispatch software

GPS tracking tools

Communication platforms

Job description

About the Role

Our client is seeking a dynamic and detail-oriented Remote Delivery Operations Coordinator to manage and optimize delivery operations for drivers working in the Mahikeng region and beyond. This fully remote position requires a skilled professional to oversee daily dispatch, ensure timely deliveries, and provide crucial support to the driver workforce. You will leverage technology to manage logistics, troubleshoot issues in real-time, and enhance overall operational efficiency. This role is critical for maintaining our service commitment and ensuring smooth coordination of deliveries from a virtual command center, supporting our drivers in the North West province.

Key Responsibilities

• Coordinate and manage daily delivery schedules for a fleet of drivers operating in the Mahikeng area.
• Utilize dispatch software and tracking systems to monitor driver progress and ensure on-time deliveries.
• Proactively identify and resolve operational issues, such as traffic delays or customer issues, communicating solutions to drivers and management.
• Serve as the primary point of contact for drivers needing support, assistance, or information during their shifts.
• Maintain accurate records of deliveries, driver performance, and operational metrics.
• Collaborate with other operational teams to ensure seamless workflow and efficient resource allocation.

Requirements

• Proven experience in logistics coordination, dispatch operations, or a related role, preferably in a remote capacity.
• Strong proficiency with dispatching software, GPS tracking tools, and communication platforms.
• Excellent problem-solving and decision-making skills, with the ability to react quickly under pressure.
• Exceptional communication and interpersonal skills, vital for remote team management.
• Demonstrated ability to manage time effectively and multitask in a fast-paced environment.
• Experience in the transportation or delivery industry is highly desirable.

Benefits

• Competitive monthly salary reflecting expertise in remote operations management.
• Full remote working flexibility, allowing for a strong work-life balance.
• Opportunity to influence and improve delivery processes within a growing company.
• Access to advanced operational software and communication tools.
• Career advancement prospects in logistics and operations management.