Remote Customer Support Specialist (South Africa)

Placements24

Rustenburg

Hybrid

ZAR 180,000 - 300,000

Full time

7 days ago

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Benefits offered by this job

Health benefits

Home office stipend

Bonuses and equity potential

Flexible working hours

Job summary

Placements24 is hiring for a Remote Customer Support Representative to assist clients from home across South Africa. The role focuses on first-class service, resolving inquiries, and maintaining high customer satisfaction while working in a fully remote team.

Applicants should have proven remote support experience, strong communication skills, and the ability to work independently with a reliable home office setup. Competitive salary and benefits are offered.

Qualifications

Proven experience in a customer service or remote support role.
Exceptional verbal and written communication with a professional tone.
Proficiency with customer support software and virtual communication tools.

Responsibilities

Handle inbound customer calls, emails, and chat messages with accurate responses.
Troubleshoot and resolve issues related to product usage, billing, and service delivery.
Document customer interactions and resolutions in the CRM system.
Collaborate with remote colleagues and cross-functional teams for customer satisfaction.
Identify recurring issues and report trends to management for improvements.
Proactively engage customers to ensure needs are met and satisfaction maintained.