Remote Customer Support Specialist — Solve & Delight

Placements24; George; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Career growth opportunities

Health benefits

Flexible schedule

Job summary

Placements24 is seeking a motivated Remote Customer Support Agent to join their entirely remote team based near George. You will deliver technical and non-technical support via digital channels to a diverse customer base, addressing inquiries, resolving issues, and guiding users on our products.

Ideal candidates have strong communication, reliable internet, and a proactive, patient approach to delivering high-quality customer experiences from home.

Qualifications

• Experience in a customer support or helpdesk role.
• Strong written and verbal communication for remote work.
• Proficiency with helpdesk software and remote collaboration tools.
• Patient, customer-centric attitude with problem-solving skills.
• Ability to work independently in a remote setting.

Responsibilities

• Provide support via email, chat and phone from a remote location.
• Troubleshoot and resolve customer issues with clear solutions.
• Maintain accurate records of interactions in the support platform.
• Collaborate with teams to ensure timely issue resolution.
• Gather feedback to identify trends and improvements.
• Follow company policies and procedures for support operations.

Skills

Customer support

Communication skills

Helpdesk software

Remote collaboration tools

Problem solving

Time management

Home office setup

Reliable internet

Tools

Helpdesk software

Remote collaboration tools

Job description

Placements24 is seeking a motivated Remote Customer Support Agent to join their entirely remote team based near George. You will deliver technical and non-technical support via digital channels to a diverse customer base, addressing inquiries, resolving issues, and guiding users on our products.

Ideal candidates have strong communication, reliable internet, and a proactive, patient approach to delivering high-quality customer experiences from home.