Remote Retail Customer Support Specialist

Placements24; George; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Remote work

Health, dental, and vision insurance

Paid time off

Online training and development

Job summary

Placements24 in George, Western Cape, is seeking a dedicated Remote Retail Customer Support Specialist to handle online and phone support, resolving inquiries and ensuring a seamless shopping experience from home.

You will document interactions in CRM, manage returns/refunds, and help improve the customer journey with a proactive mindset in a remote-friendly environment.

Qualifications

• Proven experience in a customer support or call center role.
• Exceptional written and verbal communication with empathy.
• Experience using CRM and ticketing systems.
• Ability to work independently in a remote setup.

Responsibilities

• Respond promptly to inquiries via email, phone, and chat.
• Troubleshoot issues and provide clear solutions.
• Process returns, exchanges, and refunds per policy.
• Document interactions in the CRM system accurately.
• Identify ways to improve customer experience and provide feedback.
• Stay updated on product knowledge and policies.

Skills

Customer support

Communication

CRM software

Time management

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is actively seeking a dedicated Remote Retail Customer Support Specialist to join their expanding customer service team, operating from George . This pivotal role involves providing outstanding online and phone support to customers, addressing inquiries, resolving issues, and ensuring a seamless shopping experience from the comfort of your own home. You will be instrumental in maintaining high customer satisfaction ratings and acting as a brand ambassador for our client's renowned retail services. This is an ideal opportunity for proactive individuals who excel in communication and problem-solving within a remote-first setting, contributing to a company culture that prioritizes customer well-being and efficient support delivery.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat regarding orders, products, and services.
• Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions to ensure satisfaction.
• Process returns, exchanges, and refunds accurately and in accordance with company policies.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
• Stay updated on product knowledge and company policies to provide informed support.

Requirements

• Proven experience in a customer support or call center role, ideally within the e-commerce or retail sector.
• Exceptional written and verbal communication skills, with a clear and empathetic tone.
• Proficiency in using customer relationship management (CRM) software and ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and the capacity to handle challenging customer situations with patience.
• A reliable internet connection and a dedicated, quiet workspace conducive to professional calls.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work remotely with flexible scheduling options.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Access to online training and professional development resources.