Remote Customer Experience Specialist

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Home office stipend

Flexible working hours

Health insurance

Career growth opportunities

Job summary

Placements24 is seeking a Remote Customer Experience Specialist to join their fully remote team. You will engage customers across email, chat and social media, resolve inquiries on first contact, and act as a brand ambassador.

You’ll need exceptional English written and verbal communication, empathy and the ability to work independently in a remote setting. Experience in a helpdesk or customer support role is advantageous, with a focus on delivering outstanding service.

Qualifications

• Proven track record in customer service, preferably remote.
• Exceptional written and verbal English communication.
• Proficiency with online communication tools and CRM software.
• Ability to work independently, manage time effectively and meet metrics remotely.
• Strong empathy and desire to help customers succeed.
• Experience in a helpdesk environment is advantageous.

Responsibilities

• Handle inbound customer inquiries via email, chat, and social media with a focus on first-contact resolution.
• Provide detailed product information and technical assistance to customers.
• Proactively engage with customers to gather feedback and identify improvement areas.
• Troubleshoot and resolve customer issues, documenting solutions in the support platform.
• Collaborate with internal teams to ensure a consistent and positive customer experience.
• Maintain a high level of product knowledge to effectively support users.

Skills

Customer service

Communication skills

Remote work

Tools

CRM software

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Customer Experience Specialist to join their fully remote team. This position is critical for enhancing customer satisfaction and loyalty by providing exceptional support and engagement through various digital channels. You will act as a brand ambassador, addressing customer needs with empathy and efficiency, and contributing to a positive customer journey. This role is perfect for a self-motivated individual who excels in a remote work setting, possesses strong communication skills, and is passionate about delivering outstanding customer service. You will be empowered to make a real difference in how customers perceive and interact with our client's offerings, working from the comfort of your own home.

Key Responsibilities

• Handle inbound customer inquiries via email, chat, and social media with a focus on first-contact resolution.
• Provide detailed product information and technical assistance to customers.
• Proactively engage with customers to gather feedback and identify areas for improvement.
• Troubleshoot and resolve customer issues, documenting solutions thoroughly in the support platform.
• Collaborate with internal teams to ensure a consistent and positive customer experience.
• Maintain a high level of product knowledge to effectively support users.

Requirements

• Proven track record in a customer service , customer support , or customer experience role, preferably in a remote capacity.
• Exceptional written and verbal communication skills in English.
• Proficiency with online communication tools and CRM software .
• Ability to work independently, manage time effectively, and meet performance metrics in a remote setting.
• Strong empathy and a genuine desire to help customers succeed.
• Previous experience in a helpdesk environment is advantageous.

Benefits

• Competitive remote salary.
• Home office stipend or allowance.
• Flexible working hours.
• Comprehensive benefits package, including health insurance.
• Opportunities for growth within a forward-thinking, remote-first company.