Remote Retail Customer Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Equipment provided

Job summary

Placements24 is seeking a dedicated Remote Retail Customer Support Specialist to join its fully remote team. You will be the primary contact for customers, handling inquiries via phone, email, and chat, and resolving issues related to retail products and services.

You will document interactions in the CRM, work independently from a quiet home workspace, and contribute to a positive brand experience across the country. Competitive salary with incentives and a path for growth are offered.

Qualifications

• Previous experience in customer service, preferably within the retail or e-commerce sector.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with CRM software and standard office applications.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A reliable internet connection and a dedicated, quiet workspace are essential for this remote role.

Responsibilities

• Respond promptly and professionally to customer inquiries via multiple communication channels.
• Provide accurate information regarding products, orders, shipping, returns, and store policies.
• Troubleshoot and resolve customer issues efficiently and empathetically, escalating complex problems when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

Customer service

Communication

Remote work

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote Retail Customer Support Specialist to join their fully remote team. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and providing exceptional service to resolve issues and answer questions related to their retail products and services. This role is vital for maintaining customer satisfaction and loyalty, ensuring a positive brand experience from anywhere in the country. This position offers the flexibility of remote work while contributing to the success of a growing retail operation.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via multiple communication channels.
• Provide accurate information regarding products, orders, shipping, returns, and store policies.
• Troubleshoot and resolve customer issues efficiently and empathetically, escalating complex problems when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Previous experience in customer service, preferably within the retail or e-commerce sector.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with customer relationship management (CRM) software and standard office applications.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A reliable internet connection and a dedicated, quiet workspace are essential for this remote role.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote work arrangement offering significant flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for career growth and professional development within the company.
• Paid time off and company-provided equipment for your home office setup.