Remote Customer Support Specialist — First‑Line Tech Help

Placements24; Kempton Park; Remote; ZAR 100,000 - 201,000; Full time

Job summary

WhatJobs Direct is seeking a dedicated Customer Support Agent for a fully remote role. You will be the primary contact for inquiries, provide timely assistance, and deliver high-quality support from home, ensuring customer satisfaction and smooth resolution of issues.

The role emphasizes strong communication, independent work, and the ability to navigate ticketing systems while contributing to FAQs and knowledge base.

Qualifications

• Proven experience in a customer service or helpdesk role.
• Excellent communication and active listening skills for remote interaction.
• Strong problem-solving abilities with a patient demeanor.
• Proficiency with helpdesk software and ticketing systems.
• Ability to work independently with effective time management in a remote setting.
• A dedicated workspace with reliable high-speed internet.
• High school diploma or equivalent; further qualifications are a plus.
• Experience in a remote-working role is advantageous.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide first-level technical support and guidance to users.
• Document all customer interactions and resolutions in the support system.
• Escalate complex issues to senior staff or relevant departments.
• Contribute to FAQs and knowledge base articles.
• Follow communication procedures and company policies.
• Collect customer feedback to improve services.
• Manage a high volume of requests efficiently.

Skills

Customer service

Communication

Active listening

Problem solving

Remote work

Time management

Education

High school diploma or equivalent

Tools

Helpdesk software

Ticketing systems

Online collaboration tools

Job description

WhatJobs Direct is seeking a dedicated Customer Support Agent for a fully remote role. You will be the primary contact for inquiries, provide timely assistance, and deliver high-quality support from home, ensuring customer satisfaction and smooth resolution of issues.

The role emphasizes strong communication, independent work, and the ability to navigate ticketing systems while contributing to FAQs and knowledge base.