Remote Customer Support Specialist - Flexible Hours

Placements24; Randfontein; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote work

Healthcare package

Paid annual leave

Remote training & development

Job summary

Placements24 is seeking a Remote Customer Support Agent to join a fully remote team. You will be the first point of contact, resolving inquiries with empathy and efficiency from your home office.

Ideal candidates have strong communication skills, self-motivation, and a reliable internet connection. The role offers comprehensive benefits and remote-friendly policies to support professional growth.

Qualifications

• Minimum of 1–2 years in customer service or helpdesk roles.
• Excellent verbal and written communication with a friendly tone.
• Ability to listen, solve problems, and explain solutions clearly.

Responsibilities

• Respond to inquiries via phone, email, and chat in a timely, professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and diagnose problems with effective solutions.
• Escalate complex issues to internal teams when needed.
• Document interactions and resolutions in the CRM accurately.
• Contribute to knowledge base by creating/updating articles.

Skills

Customer service

Communication

Remote work

Education

High school diploma

Tools

CRM systems

Ticketing software

Job description

Placements24 is seeking a Remote Customer Support Agent to join a fully remote team. You will be the first point of contact, resolving inquiries with empathy and efficiency from your home office.

Ideal candidates have strong communication skills, self-motivation, and a reliable internet connection. The role offers comprehensive benefits and remote-friendly policies to support professional growth.