Remote Support Specialist — Customer Experience

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

WhatJobs Direct is seeking highly motivated individuals for a fully remote Customer Support Specialist role in Johannesburg, Gauteng, ZA. You will be the first point of contact, delivering exceptional support and fostering a positive customer experience from your home office.

Responsibilities include handling inquiries across phone, email, and live chat, troubleshooting issues, and documenting interactions in our CRM.

Qualifications

• Experience in customer service or helpdesk, preferably remote.
• Excellent verbal and written communication.
• Strong problem-solving and critical-thinking abilities.
• Proficient with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time in a remote setting.
• High school diploma or equivalent; further education is a plus.
• Stable internet connection and a dedicated home workspace.
• Adaptable and eager to learn new tools and processes.
• Customer-centric approach with a can-do attitude.
• Able to work independently with minimal supervision.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Address inquiries, resolve issues, and provide accurate information.
• Troubleshoot and diagnose technical or service-related problems.
• Escalate complex issues to internal teams when needed.
• Document all interactions and resolutions in CRM.
• Gather customer feedback and contribute to service improvements.
• Maintain understanding of products and services to assist customers.
• Adhere to company policies to ensure consistent quality.
• Identify opportunities to enhance the customer experience.
• Collaborate with team to share best practices.

Skills

Customer service

CRM software

Communication

Remote work

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

WhatJobs Direct is seeking highly motivated individuals for a fully remote Customer Support Specialist role in Johannesburg, Gauteng, ZA. You will be the first point of contact, delivering exceptional support and fostering a positive customer experience from your home office.

Responsibilities include handling inquiries across phone, email, and live chat, troubleshooting issues, and documenting interactions in our CRM.